Share via

Unable to access or create Microsoft Careers candidate profile

Loredana Bucura 0 Reputation points Microsoft External Staff
2026-01-05T09:39:56.11+00:00

Hi,

I am experiencing an issue accessing my Microsoft Careers candidate profile.

When I attempt to sign in, the system displays the message “We don’t recognize this email.” However, I previously had a candidate profile associated with this email address. I have also tried creating a new profile using the same email, as well as signing in via Microsoft, LinkedIn, and Google, but the issue persists.

It appears that my email may be associated with a locked, legacy, or unlinked candidate profile. I would appreciate your assistance in resetting, unlocking, or merging my candidate profile so I can proceed with applying to open roles.

Thanks.

Microsoft Edge | Website issues | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Huy-K 12,370 Reputation points Microsoft External Staff Moderator
    2026-01-06T05:25:03.0433333+00:00

    Dear @Loredana Bucura,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description:

    Kindly refer to this link: Careers at Microsoft

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.