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I turned off audio and video in teams and cant turn back on

Denise Lapp 5 Reputation points
2026-01-22T17:59:30.4633333+00:00

I cant turn on video and audio in teams I just wanted to turn off camera and now nothing wil come back on

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Vy Nguyen 11,400 Reputation points Microsoft External Staff Moderator
    2026-01-22T19:05:14.45+00:00

    Hi @Denise Lapp, 

    Thank you for reaching out to the Microsoft Q&A forum. 

    Based on your description, you turned off the camera and microphone in Microsoft Teams, and now you cannot turn the video and audio back on. I truly appreciate the clear details you shared and the effort you have already taken to explain the sequence of actions. 

    In many cases, this happens because Teams temporarily loses permission to use the camera or microphone at the device level, or because Teams is currently pointing to an incorrect input or output device. Additionally, another application may be holding the camera or microphone, which prevents Teams from activating them. In some organizations, meeting policies can also restrict turning on audio or video during a session. 

    Below are a few practical solutions that could best fit your current needs:  

    1/ Verify the selected devices in Teams 

    • Open Microsoft Teams. 
    • Select Settings > Devices. 
    • Under Audio devices, explicitly select the correct Speaker and Microphone (rather than leaving them on a default option). 
    • Under Camera, select the correct camera. 
    • After that, start a test call if the option is available, and then try enabling the microphone and camera again. 

    2/ Confirm camera and microphone permissions at the operating system level 

    • Close the current call or meeting, then keep Teams open in the background. 
    • On Windows, open Settings, then go to Privacy and security. 
    • Open Camera and ensure Camera access is enabled, and confirm that apps are allowed to access the camera. 
    • Open Microphone and ensure Microphone access is enabled, and confirm that apps are allowed to access the microphone. 
    • Return to Teams, re join the meeting, and then try turning on the camera and microphone. 

    3/ Restart Teams completely to refresh device detection 

    • Sign out of Teams. 
    • Close Teams fully. 
    • Open Task Manager and end any remaining Teams processes. 
    • Launch Teams again, sign in, and test audio and video in a new call before re joining your meeting. 

    4/ Eliminate conflicts and refresh drivers 

    • Close any other apps that may use the camera or microphone, such as Zoom, Webex, browser tabs with meeting tools, or recording software. 
    • In Teams, select Settings and more, then choose Check for updates, and allow Teams to update if an update is available. 
    • Restart your computer to ensure the camera and microphone are released and re initialized properly. 
    • If the issue continues, update the camera and audio drivers in Device Manager, and then test again in Teams. 

    If this continues after completing the steps above, please share the following so I can guide you with the most accurate next actions: 

    1. Are you using the Teams desktop app or web browser? 
    2. Which operating system are you using, and what is your Teams version (Teams > Settings > About)? 
    3. Do your camera and microphone work in another app, such as the Windows Camera app or Voice Recorder? 

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.      

    Thank you for your patience and your understanding.  

    I look forward to continuing the conversation. Wishing you a smooth rest of your day. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-01-22T17:59:39.84+00:00

    If you've turned off audio and video in Microsoft Teams and are unable to turn them back on, you may need to check your meeting policy settings. Here are some steps to help you troubleshoot the issue:

    1. Check Meeting Policies: Ensure that your meeting policy allows audio and video. If the policy settings for IP audio and IP video are set to "Not enabled," you won't be able to turn them back on. You can check this in the Teams admin center under Meetings > Meeting policies.
    2. Modify Policy Settings: If necessary, you can create a new policy or edit an existing one to enable audio and video. Set the Mode for IP audio and Mode for IP video to "Outgoing and incoming audio enabled" and "Outgoing and incoming video enabled," respectively.
    3. Assign the Policy: After modifying the policy, make sure to assign it to your user account or group.
    4. Restart Teams: After making changes, restart the Teams application to ensure that the new settings take effect.

    If you continue to experience issues, consider checking for any updates to the Teams app or your device's drivers, as these can sometimes affect functionality.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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