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How do I stop my Surface Laptop 5 from chiming. Drivers are updated

Patricia Wilds 0 Reputation points
2026-04-18T13:11:48.5233333+00:00

My Surface Laptop 5 keeps chiming. I have asked AI and have completed all their recommendations including updating drivers to no avail. I need some ideas

Microsoft Edge | Audio and video playback | Windows 11
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  1. Hendrix-V 15,685 Reputation points Microsoft External Staff Moderator
    2026-04-19T06:47:47.09+00:00

    Hi Patricia Wilds,

    Thank you for the update. Since your Surface Laptop 5 is already fully updated and the chiming continues, the sound may be coming from a Windows notification, a charging/battery status event, or another system sound rather than a missing driver alone.

    Here are some extra checking steps that you can consider trying:

    1, Turn off notification sounds temporarily

    • Go to Settings > System > Notifications
    • Expand Notifications, turn off Allow notifications to play sounds

    2, Check the Surface app if the sound happens while charging

    • Open the Surface app and go to Battery & charging to review the current charging mode.
    • Surface devices can use Smart charging, which may change charging behavior when the device stays plugged in for long periods.

    3, Install the latest Surface-specific driver and firmware package manually

    If you need the device quiet right away, you can keep working with fewer interruptions by using Do not disturb or by changing audio alerts to visual notifications in Accessibility settings.

    If the chiming still continues after these checks, especially when no notifications are appearing, the next best step would be to contact Surface Support for a more detailed hardware-level review.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-04-18T13:12:01.3866667+00:00

    Try these steps on Surface Laptop 5 running Windows 11 to narrow down and stop the chime, focusing on audio, drivers, and services already updated in the environment:

    1. Run the built-in audio troubleshooter
      • Open the Get Help app using the audio troubleshooter link:
      • Let it complete diagnostics and apply any fixes it suggests for sound or notification issues.
    2. Check sound devices and enhancements
      • Right-click the speaker icon in the taskbar → Sound settings.
      • Under Output, select the active output device (Speakers / Surface Audio).
      • Scroll to Audio enhancements and turn them Off to rule out enhancement-related tones.
      • Under Input, confirm the correct microphone is selected and working; misconfigured input can sometimes trigger system sounds.
    3. Adjust microphone settings (if chime is related to mic activity)
      • Open Sound settings: Open Sound settings
      • Under Input > Choose a device for speaking or recording, select the correct mic.
      • Ensure "Allow apps and Windows to use this device for audio" is enabled.
      • Adjust Input volume so it is not constantly peaking, and turn off any Audio enhancements.
      • Use Start test to verify the mic is behaving normally.
    4. Reinstall audio driver (even if already updated)
      • Press Win + X → Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click Realtek High Definition Audio or Surface Audio → Uninstall device.
      • Check Delete the driver software if available → Uninstall.
      • Restart the Surface Laptop 5.
      • After restart, go to Windows Update → Check for updates and install all updates, including Optional updates, so the correct Surface audio driver and firmware are reinstalled.
    5. Verify Windows audio services
      • Press Win + R, type services.msc, press Enter.
      • Find Windows Audio and Windows Audio Endpoint Builder.
      • For each service:
        • Ensure Startup type is Automatic.
        • Select Restart.
    6. Update Surface firmware and drivers via Surface app
      • Open the Surface app: Open the Surface app.
      • Expand Help & support and check update status.
      • Select Check for updates to open Windows Update and install all available updates.
      • If the Surface app is not installed, install it from Microsoft Store, then repeat the steps above.
    7. If the chime persists, consider a reset path
      • If all audio, driver, and service checks are clean and the chime continues, use the Surface recovery options:
        • First try a standard restart.
        • If needed, perform a reset/restore of the Surface from Windows recovery options, after backing up important data.

    If the chime is tied to a specific action (plugging/unplugging power, USB, Bluetooth, or notifications), repeat the above steps while watching Device Manager and Sound settings to see which device or input is repeatedly connecting/disconnecting.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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