Settings → Apps → Installed apps → Camera → Advanced options
Then:
Reset
Restart the device.
Open Windows PowerShell as Administrator and run:
Get-AppxPackage WindowsCamera | Remove-AppxPackage
Restart
Download and install Windows Camera App
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Hi everyone, I'm experiencing a frustrating issue with my Surface Pro 7 on Windows 11.
The Issue:
The native Windows Camera app fails with error code 0xA00F429F <WindowShowFailed> (0x887A0004).
Windows Hello Face cannot be set up; the setup window crashes/closes immediately.
Interestingly, the camera preview works in Settings -> Privacy & security -> Camera, proving the hardware is alive.
Technical Findings:
C:\Windows\System32\WinBioPlugIns\FaceDriver folder is missing essential files, specifically HelloFace.inf. Only some .dll files are present.What I've tried so far:
Driver Updates: I've updated everything via Windows Update and manually installed the official Surface Pro 7 driver MSI package, including drivers like iacamera64.inf, iactrllogic64.inf, and ov7251.inf. All drivers report as up to date, but the issue persists.
UEFI Settings: I have checked the UEFI settings to ensure that the cameras and IR sensors are enabled at the hardware level. Everything is set to "Enabled".
C:\Windows\System32\WinBioPlugIns\FaceDriver folder is missing essential files, specifically HelloFace.inf.It seems like legacy apps using DirectShow work fine, but modern apps relying on Media Foundation/Frame Server fail because the Windows Hello biometric component is corrupted or missing. Does anyone know how to manually force-install the Hello Face component when the usual "Optional Features" or DISM routes fail?
Thank you in advance
Settings → Apps → Installed apps → Camera → Advanced options
Then:
Reset
Restart the device.
Open Windows PowerShell as Administrator and run:
Get-AppxPackage WindowsCamera | Remove-AppxPackage
Restart
Download and install Windows Camera App