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Surface Pro 7 (Win 11) – Camera works in Teams/Meet but fails in Windows Camera App & Hello (Error 0xA00F429F)

matěj menšík 0 Reputation points
2026-05-08T18:20:38.3+00:00

Hi everyone, I'm experiencing a frustrating issue with my Surface Pro 7 on Windows 11.

The Issue:

  • The camera works perfectly in MS Teams and Google Meet.

The native Windows Camera app fails with error code 0xA00F429F <WindowShowFailed> (0x887A0004).

Windows Hello Face cannot be set up; the setup window crashes/closes immediately.

Interestingly, the camera preview works in Settings -> Privacy & security -> Camera, proving the hardware is alive.

Technical Findings:

  • My C:\Windows\System32\WinBioPlugIns\FaceDriver folder is missing essential files, specifically HelloFace.inf. Only some .dll files are present.

What I've tried so far:

Driver Updates: I've updated everything via Windows Update and manually installed the official Surface Pro 7 driver MSI package, including drivers like iacamera64.inf, iactrllogic64.inf, and ov7251.inf. All drivers report as up to date, but the issue persists.

UEFI Settings: I have checked the UEFI settings to ensure that the cameras and IR sensors are enabled at the hardware level. Everything is set to "Enabled".

  • System Files: I found that my C:\Windows\System32\WinBioPlugIns\FaceDriver folder is missing essential files, specifically HelloFace.inf.

It seems like legacy apps using DirectShow work fine, but modern apps relying on Media Foundation/Frame Server fail because the Windows Hello biometric component is corrupted or missing. Does anyone know how to manually force-install the Hello Face component when the usual "Optional Features" or DISM routes fail?

Thank you in advance

Surface | Surface Pro | Sound and camera
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  1. S.Sengupta 30,891 Reputation points MVP Volunteer Moderator
    2026-05-09T01:10:27.3466667+00:00

    Settings → Apps → Installed apps → Camera → Advanced options

    Then:

    Reset

    Restart the device.

    Open Windows PowerShell as Administrator and run:

    Get-AppxPackage WindowsCamera | Remove-AppxPackage

    Restart

    Download and install Windows Camera App

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