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Cant access Azure free trial

Tran Anh Tuan 20 Reputation points
2026-05-22T02:11:40.85+00:00

Hello Everyone, Today I try to learn Azure and i access azure free trial but cant acess, they applied my visa, but the next step they show me the notification : You're not eligible for an Azure free account.

I'm from Vietnam and i think they block my country.

Thank you.

Azure | Azure Training
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AI answer

2026-05-22T02:11:57.9866667+00:00

The message "You're not eligible for an Azure free account" is a generic eligibility error and isn't necessarily related to country blocking.

Based on the documented behavior, this error typically occurs when:

  1. The account already had an Azure subscription
    • The Azure Terms of Use limit the free trial to users who are new to Azure.
    • If there was any Azure subscription in the past with the same Microsoft account, a new free trial can't be activated.
    • In that case, the only option is to sign up for a pay-as-you-go subscription instead of a free trial.
  2. Profile or card information doesn't meet eligibility checks
    • The information in the Azure account profile (contact email, street address, phone number) must be correct and consistent.
    • The credit card information must be correct and must match the bank's billing address records.
    • If there is another Microsoft account using the same details, that can also cause eligibility issues.

To troubleshoot:

  1. Verify Microsoft account details
    • Sign in to the Microsoft account center and check that billing and shipping details are complete and valid.
    • Ensure the billing address for the card matches exactly what the bank has on file.
  2. Check for prior Azure subscriptions
    • If any Azure subscription was created previously with this Microsoft account, the free trial won't be available again.
    • In that case, consider using a pay-as-you-go subscription instead of the free trial.
  3. Try a different browser/session
    • If everything looks correct, try signing up again using a different browser or an InPrivate/Incognito session.

The documentation does not state that Vietnam is blocked; the error is more likely due to prior usage or profile/card validation rather than country blocking.


References:

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