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whenever I click on sound keys on keyboard microsoft edge opens

Ayaansharma Punj 0 Reputation points
2026-05-22T15:17:28.17+00:00

I am not able to use sound keys please fix it soon

Microsoft Edge | Audio and video playback | Windows 11
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  1. Manoel Barros 19,280 Reputation points Independent Advisor
    2026-05-22T15:56:01.7966667+00:00

    Hi!

    What is the manufacturer and model of your keyboard? Does it have a world symbol on the sound key as well?

    What is your computer model?

    • Press WINDOWS + R > Type "msinfo32" > In System Summary, send me a screenshot.

    Does your keyboard have any specific software?

    Did this problem start happening after installing a program, update, or game?

    • To see recently installed updates, open Windows Settings > Windows Update > Update History > Expand all tabs and see if any updates have been recently installed. In the Driver Update tab, see if there is any driver named Keyboard.
    • To see installed apps, open Settings > Apps > Installed Apps > Select Install Date in Sort By > See recently installed programs.

    Are you holding down the FN key and pressing the sound key?

    While I await your answers, perform a clean boot and see if the problem persists:

    1. Press CTRL + R > Type ''msconfig'' (without quotes) > Click on the ''Services'' tab.
    2. Check the ''Hide all Microsoft services'' option > Click on ''Disable All'' > ''OK''.

    WARNING: Re-enable these services after the tests are complete, otherwise some programs will not work.

    1. Press CTRL + SHIFT + ESC to open the Task Manager > Click on the "Startup" tab > Disable all programs (Right-click on the program > Disable).
    2. Restart the computer > See if the problem reappears.
    3. If the problem is resolved, it means that a third-party program or service is causing the problem.

    NOTE: This procedure is not a solution, just a test. It disables all third-party services and programs. If the problem is solved later, enable the programs and services that will start with Windows again.

    • Remember, some programs and services may not work properly.

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  2. AI answer

    2026-05-22T15:17:40.0333333+00:00

    The keyboard is using the special/media key functions instead of standard function keys, so pressing the sound keys is triggering another assigned action (like opening Edge/Search) instead of volume control.

    Use these steps to restore normal sound key behavior:

    1. Toggle the Fn / function mode
      • On many Surface and Microsoft keyboards, the top row keys are dual-purpose: media (volume, brightness, etc.) and function (F1–F12).
      • Press the Fn key once to switch modes. On some models, an LED on Fn indicates function mode is locked.
      • After toggling Fn, press the volume keys again and check whether they now control sound instead of opening Edge.
    2. Lock function/media mode (if available)
      • On Surface keyboards and some Microsoft keyboards, the top row behavior is controlled by the Fn key:
        • Fn enabled (Fn light on): keys act as F1–F12.
        • Fn disabled (Fn light off): keys act as special/media keys (volume, brightness, etc.).
      • Press Fn until the mode where the volume keys adjust sound is active.
    3. Check for special key documentation for Surface keyboards
      • Surface Keyboards and Type Covers have dedicated special keys for volume and other actions. Their behavior depends on whether Fn is enabled or disabled.
      • If the keys are opening search or other features instead of controlling volume, ensure Fn is in the correct state (usually off for media keys like volume).
    4. If using a Microsoft All-in-One Media Keyboard
      • FN Lock is toggled with FN + Caps Lock.
      • Press FN + Caps Lock once, then test the sound keys again.

    If after changing the Fn/lock state the sound keys still open Edge or Search, the keys may have been reassigned using Microsoft Mouse and Keyboard Center. In that case, open the Mouse and Keyboard Center app and reset or change the assignments for the volume keys back to their default volume functions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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