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Can't redeem purchases

Kent Leavitt 0 Reputation points
2026-05-23T22:52:55.5533333+00:00

I keep getting this message - "Sorry, we can't set up your account right now Please come back later to redeem your product key." Any other ways to redeem my purchased subscriptions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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EmilyS726 238.9K Reputation points Independent Advisor
2026-05-25T16:40:08.2833333+00:00

Oh, you were stacking subscriptions. That will explain it. This context is important.

You can only stack up to 5. See explanation from Microsoft here: https://support.microsoft.com/en-us/accounts-billing/subscriptions/what-happens-if-i-add-another-microsoft-365-for-home-subscription-to-my-account You will have to hang onto the codes and wait to redeem them.

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  1. Kent Leavitt 0 Reputation points
    2026-05-25T16:23:14.64+00:00

    I used the link in the email. I am wondering if there is a maximum number of subscriptions (extensions) you can add. I might have ad subscriptions further out than I thought. For example, perhaps you can only stack subscriptions for 4 or 5 years in advance.

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  2. EmilyS726 238.9K Reputation points Independent Advisor
    2026-05-23T23:25:51.3766667+00:00

    Hello,

    What's the exact full name of the product you are redeeming?

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