Share via

I cannot open my Microsoft account without the code , because I changed the mobile number

Mario Lampo 0 Reputation points
2026-05-27T18:12:17.3366667+00:00

I cannot sign in to my personal Microsoft account with my email because I changed the number; I cannot receive the code.

How can I get my account now? I tried for three days but I did not achieve anything.

Microsoft 365 and Office | Clipchamp | For home
0 comments No comments

2 answers

Sort by: Most helpful
  1. EmilyS726 238.9K Reputation points Independent Advisor
    2026-05-27T18:46:18.93+00:00

    On the page asking for code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

    If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments

  2. Mario Lampo 0 Reputation points
    2026-05-27T18:14:34.1466667+00:00

    no answer I found in this chat

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.