Still have not received order Number 4850647313. Status shows Completed. Does not show shipped. What do i do now?

For an order that shows as Completed but has not been received, the next steps depend on what service or store the order belongs to:

1. If this is an Azure Data Box (or similar Azure service) order:
   • In the Azure portal, open the Data Box Disk order and verify the detailed status:
     • Dispatched – order has shipped and should arrive in 1–2 days.
     • Delivered – order was delivered to the specified address.
     • Completed – the full workflow (including data copy and return) has finished.
   • If the order shows Completed but the hardware was never received, contact Microsoft/Azure support from the Azure portal for an investigation, as Completed indicates the order lifecycle is finished.
2. If this is a Microsoft Store hardware order (for example, Surface):
   • Go to the Microsoft Store order history page and track the shipment using the Track option referenced in the shipping documentation.
   • Check the shipment tracking, delivery time, and carrier information as described in the shipping options article.
   • If tracking shows delivered but the device was not received, or if there is no shipment information even though the order appears finished, contact Microsoft Store Support directly from the Store help pages to open a delivery issue.

In both cases, do not rely only on the single word “Completed” in one view. Open the detailed order page, review the status history and any tracking information, and then contact the appropriate Microsoft support channel if the device has not arrived within the documented delivery window.

References:

• Use Azure portal to administer your Data Box Disk
• Shipping options, costs, and delivery times