Hello,
Open an elevated CMD prompt and run systeminfo >System.txt.
Post teh results from system.txt
Thanks
Darrell
Windows update standalone installer the update is not applicable to your computer
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 22%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
Wilmer Ramos
0
Reputation points
Good Morning
I am trying to install a patch on a Windows Server 2012 R2, and it throws me the error: Windows Update Standalone Installer the update is not applicable to your computer.
I have tried installing other patches and it gives me the same error. I already checked the wuaserv services and it is running perfectly without problems.
I want to know how I can solve this, I need to install that patch for some security issues, the KB is KB4103725.
Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Darrell Gorter 2,991 Reputation points2026-05-29T16:04:58.3033333+00:00 -
Wilmer Ramos 0 Reputation points
2026-05-29T16:10:33.7966667+00:00 Host Name: .........
OS Name: Microsoft Windows Server 2012 R2 Datacenter
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: 00253-40120-97750-AA021
Original Install Date: 9/11/2015, 11:07:46 AM
System Boot Time: 5/12/2026, 2:32:27 PM
System Manufacturer: Nutanix
System Model: AHV
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 15 Model 6 Stepping 1 GenuineIntel ~2900 MhzBIOS Version: EFI Development Kit II / OVMF 0.0.0, 2/6/2015
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-04:00) Georgetown, La Paz, Manaus, San Juan
Total Physical Memory: 8,188 MB
Available Physical Memory: 1,221 MB
Virtual Memory: Max Size: 19,452 MB
Virtual Memory: Available: 8,219 MB
Virtual Memory: In Use: 11,233 MB
Page File Location(s): C:\pagefile.sys
Domain: ............
Logon Server: \..........
Hotfix(s): N/A
Network Card(s): 1 NIC(s) Installed.
[01]: Nutanix VirtIO Ethernet Adapter Connection Name: Ethernet 2 DHCP Enabled: No IP address(es) [01]: .......... [02]: ..........Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.
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Darrell Gorter 2,991 Reputation points
2026-05-30T21:36:36.7466667+00:00 Hello,
It doesn't show any updates installed previously is that accurate?
Can you post the Windows update.log?
I may want to see the cbs.log as well.
Darrell
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Wilmer Ramos 0 Reputation points
2026-06-01T18:50:46.6666667+00:00 update.log:
2026-05-30 16:23:11:333 396 625c WS WARNING: The operation timed out
2026-05-30 16:23:11:333 396 625c WS WARNING: MapToSusHResult mapped Nws error 0x803d0006 to 0x8024401c
2026-05-30 16:23:11:333 396 625c WS WARNING: Web service call failed with hr = 8024401c.
2026-05-30 16:23:11:333 396 625c WS WARNING: Current service auth scheme='None'.
2026-05-30 16:23:11:333 396 625c WS WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
2026-05-30 16:23:11:333 396 625c WS FATAL: OnCallFailure failed with hr=0X8024401C
2026-05-30 16:23:11:333 396 625c WS WARNING: NWS retry 2 for transient error 0x8024401C
2026-05-30 16:23:34:331 396 625c WS WARNING: Nws Failure: errorCode=0x803d0006
2026-05-30 16:23:34:331 396 625c WS WARNING: Original error code: 0x80072ee2
2026-05-30 16:23:34:331 396 625c WS WARNING: There was an error communicating with the endpoint at 'http://xxxxxxxx:8530/SimpleAuthWebService/SimpleAuth.asmx'.
2026-05-30 16:23:34:331 396 625c WS WARNING: The operation timed out
2026-05-30 16:23:34:331 396 625c WS WARNING: MapToSusHResult mapped Nws error 0x803d0006 to 0x8024401c
2026-05-30 16:23:34:331 396 625c WS WARNING: Web service call failed with hr = 8024401c.
2026-05-30 16:23:34:331 396 625c WS WARNING: Current service auth scheme='None'.
2026-05-30 16:23:34:331 396 625c WS WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
2026-05-30 16:23:34:331 396 625c WS FATAL: OnCallFailure failed with hr=0X8024401C
2026-05-30 16:23:34:331 396 625c WS FATAL: NwsCallWithRetries<Functor>( Functor(_clientId, _targetGroupName, _dnsName, &_result)) failed with hr=0x8024401c
2026-05-30 16:23:34:331 396 625c IdleTmr WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie, operation # 2323) stopped; does use network; is at background priority
2026-05-30 16:23:34:331 396 625c PT WARNING: Failed to initialize Simple Targeting Cookie: 0x8024401c
2026-05-30 16:23:34:331 396 625c PT WARNING: PopulateAuthCookies failed: 0x8024401c
2026-05-30 16:23:34:331 396 625c PT WARNING: RefreshCookie failed: 0x8024401c
2026-05-30 16:23:34:331 396 625c PT WARNING: RefreshPTState failed: 0x8024401c
2026-05-30 16:23:34:331 396 625c PT WARNING: PTError: 0x8024401c
2026-05-30 16:23:34:331 396 625c Report WARNING: Reporter failed to upload events with hr = 8024401c.
2026-05-30 16:31:34:568 396 625c EP Got WSUS Client/Server URL: "http://xxxxxxxx:8530/ClientWebService/client.asmx"
is hide the server name for security.
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Wilmer Ramos 0 Reputation points
2026-06-01T21:25:18.6166667+00:00 WindowsUpdate.logHere windows update log
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Darrell Gorter 2,991 Reputation points
2026-06-01T22:46:07.2566667+00:00 Hello,
How are you trying to install the package?
Windows Update?
WSUS?
Standalone package?
Third Party Software package? noticed file missing update.ses which may come from SES software
Darrell
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Wilmer Ramos 0 Reputation points
2026-06-02T12:22:47.06+00:00 Standalone Package or offline package, i downloaded from microsoft update catalog.
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Darrell Gorter 2,991 Reputation points
2026-06-02T21:49:47.48+00:00 Hello,
Looking for the dism.log now. C:\Windows\Logs\DISM\dism.log
Not seeing much in the cbs.log when I should have been seeing more than I am.
Darrell
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Darrell Gorter 2,991 Reputation points
2026-06-03T21:04:11.4133333+00:00 Hello,
Have you installed the latest Servicing Stack Update(SSU)?
I think it's this one.
Sometimes updates released after a servicing stack update fail to install.
Darrell
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcelo Peguero 0 Reputation points2026-06-05T20:58:50.39+00:00 Good afternoon,
We proceeded with the installation of the package, but the problem persists.
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Darrell Gorter 2,991 Reputation points
2026-06-08T21:08:41.95+00:00 Hello,
Where are you seeing the error message? I am not seeing that error in any of the logs you poste.
Can you post the DSIM.log file? Would like to see if the error is in there.
Does the error show in the event logs?
Darrell
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Wilmer Ramos 0 Reputation points
2026-06-10T19:58:26.27+00:00 Hi Darrel, were you able to see anything?
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Darrell Gorter 2,991 Reputation points
2026-06-12T18:17:02.2733333+00:00 Hello Wilmer,
Sorry I don't see anything in those logs either.
Running out of logs to view, system event logs would be the only other place I can think of.
Also the Windowsupdateclient operational event log. ( Under Application and services logs, Microsoft, Windows.
Darrell
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AI answer
2026-05-29T15:16:22.5466667+00:00 The error "The update is not applicable to your computer" indicates that Windows rejects the package before installation. For Windows Server 2012 R2, the supported causes and checks are:
- Check whether the update is already installed or superseded
- Many updates are superseded by newer cumulative or security updates.
- If a newer update already installed contains the same or newer binaries, the older KB (such as KB4103725) will be reported as "not applicable".
- Resolution: Verify that KB4103725 or a newer/superseding update is already present. If so, no further action is required for that specific KB.
- Verify that the update matches the OS version and edition
- Updates are specific to OS versions and sometimes to editions.
- Resolution: Confirm that the KB4103725 package being installed is specifically for Windows Server 2012 R2 and not for another OS (for example, Windows 8.1-only or Windows Server 2012-only). If the package is for a different OS, download the correct package for Windows Server 2012 R2.
- Verify the CPU architecture matches
- Updates are published per architecture (x86, x64, etc.).
- Resolution: Ensure that the KB4103725 file matches the server’s architecture. An x86 update cannot be installed on an x64 installation.
- Check for missing prerequisite updates
- Some updates require servicing stack or prerequisite updates before they can be applied.
- For Windows Server 2012 R2, many post–April 2014 updates require the April 2014 update KB2919355 and its prerequisite servicing updates (KB2919442 and KB3173424) to be installed.
- Resolution:
- Review the KB4103725 article and confirm any prerequisite KBs.
- On Windows Server 2012 R2, verify that KB2919355, KB2919442, and KB3173424 are installed. The documented guidance for similar cases is:
- "If you encounter the error message on Windows 8.1 or Windows Server 2012 R2, you may have to install the April 2014 update 2919355 as a prerequisite and one or more pre-requisite servicing updates (KB 2919442 and KB 3173424)."
- Install any missing prerequisite updates first, then retry KB4103725.
- Ensure the servicing stack/Windows Modules Installer is up to date
- If the Windows Modules Installer or servicing stack is outdated, some .msu packages cannot be installed.
- Resolution:
- Use Windows Update to install the latest servicing stack updates for Windows Server 2012 R2.
- Alternatively, install the servicing stack update KB2919442 (and other required SSUs) manually, as documented for Windows 8.1/Server 2012 R2.
If after these checks the update still reports as not applicable, it is typically because the system already has a newer or superseding update installed, or the package does not match the exact OS/architecture/prerequisite state.
References:
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