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Windows (Windows Hello) keeps asking me to set a new PIN everytime i start my laptop

Pablo Medina 0 Reputation points
2026-05-31T06:28:21.67+00:00

Hello everyone, i got a Razer base model laptop from early 2021 (if that makes any difference) and after having some issues with Bitlocker i had to re-install windows having to lose all my data. After this issue, everytime i start my laptop it asks me to create a new PIN. Everyime this happens my laptop tries to start 2 times at least. I think its probably bc it tries to sign in but finds some kind of error.
Im assuming this PIN error could be rooted on this previous bitlocker problem i had, but ive also read of people with the same PIN issue that never had any other previous problems.
I would really appreciate any hints or ideas to solve this problem because it gets annoying having to grab my phone to scan a QR code everytime i wanna use my laptop. Thanks in advance!!

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Lychee-Ng 21,550 Reputation points Microsoft External Staff Moderator
    2026-06-01T12:24:02.4066667+00:00

    Hi Pablo Medina,

    I totally understand how annoying it is, having to set a new PIN every single boot (and even scanning a QR code each time). Besides the basic troubleshooting steps from the AI answer, I have a more advanced solution you can try if the previous didn’t help:

    1. Press Win + R > paste C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
    2. Find and right-click the folder named NGC > open Properties > Security > Advanced
    3. At the top (Owner), select Change > type your username > Check Names > OK
    4. Enable Replace owner on subcontainers and objects > Apply > OK.
    5. Open NGC folder > delete all files inside (not the folder) > restart your PC
    6. Open Settings > Accounts > Sign-in options > Set up PIN again

    If you try the NGC reset and it still asks every boot, let me know. We can look into possible TPM issues.

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  2. AI answer

    2026-05-31T06:28:36.25+00:00

    The behavior indicates Windows Hello PIN provisioning is being triggered on every sign-in instead of completing once. Use these steps to stabilize PIN and avoid repeated setup prompts:

    1. Complete a clean PIN setup from within Windows
      1. Sign in using the Microsoft account password instead of setting up a new PIN when prompted at startup (choose “Sign-in options” and select password if available).
      2. After signing in, open Settings → Accounts → Sign-in options.
      3. Under PIN (Windows Hello):
        • If a PIN exists, select Remove and confirm removal.
        • Then select Set up to create a new PIN and complete the flow once.
      4. If the PIN is present but not working correctly, select Change PIN and follow the instructions, or select I forgot my PIN and recreate it. This forces Windows Hello to re-register the PIN for the account.
    2. If PIN prompts continue, reset Windows Hello PIN data for the account
      1. Sign in with password.
      2. Go again to Settings → Accounts → Sign-in options → PIN (Windows Hello).
      3. Select I forgot my PIN, verify the Microsoft account, and create a new PIN. This re-establishes the PIN configuration after the BitLocker/OS reinstall.
    3. If Windows still asks to create a PIN at every boot
      1. Sign out and sign back in once after completing the PIN setup; this is a recommended mitigation for repeated PIN creation errors.
      2. Check for Windows Updates and install all pending updates, then restart and verify whether the PIN prompt appears only once.

    If the device shows a specific error code during the “Create a PIN” step, use the corresponding mitigation from the Windows Hello PIN error tables (for example, sign out/in again, reboot, or rejoin the device if it is Microsoft Entra–joined). For error codes that have no documented mitigation, contact Microsoft Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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