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RDP not accepting my Microsoft password

Howard Kaye 0 Reputation points
2026-06-01T13:40:59.3366667+00:00

I have used RDP with a miniPC with no problems at all, but recently set up another miniPC which I also need to access with RDP, but for some reason, when I enter my Microsoft user name and password, RDP is not accepting it. I then tried changing my Microsoft password but RDP is not accepting it even though I can use it to log into my Microsoft account.

Windows for home | Windows 11 | Security and privacy
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  1. Howard Kaye 0 Reputation points
    2026-06-04T11:04:49.6833333+00:00

    The correct solution for my issue was this:

    1. Log in on JR2 Locally Once

    If you recently changed your Microsoft account password or have always used a PIN code, the remote computer does not have your cloud password cached. [1, 2]

    1. Go physically to JR2.
    2. Lock or sign out of the PC.
    3. Sign back in using your full email address password instead of your PIN.
    4. This caches the password locally so Remote Desktop can read it. [1, 2]

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  2. Ivan B 114.5K Reputation points Independent Advisor
    2026-06-01T14:18:10.46+00:00

    Hi,

    First of all, on the machine you're going to access, you need to enable remote access > Start menu > Settings > System > Remote Desktop > check the Remote Desktop option and click the arrow, then uncheck the option "Require devices to use network level authentication to connect".

    Thanks

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  3. AI answer

    2026-06-01T13:41:23.5566667+00:00

    Use of a Microsoft account for RDP sign-in can fail if the credentials are not presented in the exact form the remote PC expects, or if the account doesn’t yet have valid credentials cached on that PC.

    Try these steps:

    1. Use the correct username format When prompted for credentials in Remote Desktop, enter the username in one of these forms (depending on how the account is configured on the target miniPC):
      • ComputerName\LocalUserName for a local account
      • DomainName\UserName for a domain account
      • For Microsoft accounts, some scenarios require the MicrosoftAccount\your-email@example.com format.
      If the miniPC is joined to a domain or Microsoft Entra (Azure AD), ensure the account is one that the PC can validate and that the password is correct.
    2. Ensure the account has Remote Desktop sign-in rights The account must either:
      • Be a member of the local Administrators group on the miniPC, or
      • Be in the Remote Desktop Users group on that miniPC.
      If another admin account can sign in locally or via RDP, use it to:
      • Open Computer Management → System Tools → Local Users and Groups → Groups → Remote Desktop Users.
      • Add the desired user account to Remote Desktop Users.
    3. Create or use a local account if needed If the Microsoft account continues to fail, create a local user on the miniPC and grant it RDP rights:
      • Create a local user.
      • Add it to Remote Desktop Users (or Administrators).
      • Use ComputerName\LocalUserName and that local password in RDP.
    4. If the account was converted or domain-joined If the miniPC was promoted to a domain controller or joined to a domain/Entra, the original local Microsoft-linked account may have been converted or removed. In that case, sign in using the new domain-style account name (for example, DOMAIN\UserName) with the same password, or use a domain admin account and adjust membership/rights.
    5. Check for sign-in restrictions If you see errors like “Access is denied” or “The connection was denied because the user account is not authorized for remote login,” verify that the account (or its group) is granted Allow logon through Remote Desktop Services in Local Security Policy or Group Policy.

    References:

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