HOW TO FACTORY REST DELL PC DESKTOP AND ERASE ALL USER ACCOUNTS

Question

HOW TO FACTORY REST DELL PC DESKTOP AND ERASE ALL USER ACCOUNTS

LION 0

HOW DO I RESET MY PC TO DEFAULT? I WANT OT CREATE A NEW ACCOUNT

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3 answers

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Answer 1

CrazyKats 15,790 Volunteer Moderator

Hi Lion,

Dell also has their own factory reset

instructions here:

https://www.dell.com/support/kbdoc/en-us/000124379/factory-reset-restore-or-reinstall-microsoft-windows-on-a-dell-computer

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Answer 2

Hi,

There's also the ISO method in case the Q&A method doesn't work.

Windows 11: https://go.microsoft.com/fwlink/?linkid=2171764

Windows 10: https://go.microsoft.com/fwlink/?LinkId=691209

Select Download tool now, and select Run. You need to be an administrator to run this tool.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

The application will automatically identify the correct version of windows 10/11 for your system, from Next.

Select which media you want to use ISO file. Save an ISO file to your PC

Wait for the application to perform the iso download and after finishing the download it will close automatically.

After downloading, find the Windows 10/11 ISO file on your PC, right-click and select “Mount”. If the option is not available, select “Open With” and “Windows Explorer”

Run the “Setup” application, present inside the Windows 10/11 ISO, to start the installation on the PC.
With the ISO files folder open, click on the “Setup” executable to continue installing Windows 10/11.
After that, a Get Important Updates window will appear along with the two options Select: Not now
Uncheck the box I want to help improve your Windows installation to skip sending unknown data to Microsoft about the installation process Next
After that, a License Terms window will pop up, here you have to click on the Accept button.

6.Now another “Choose what to keep” window or “Ready to install” window will pop up.

At this point, you need to change some settings. Click the “Change what to keep” link

You can now see the “Choose what to keep” window along with the three options given below:

Nothing

Then click on the Next button.

Finally, the Ready to Install window will appear along with the Install button.

The recommended method is USB; if you want to use this method, please let us know here.

Thanks

Ivan B 114.5K Reputation points Independent Advisor

2026-06-06T06:34:01.2+00:00

Hi,

I hope everything is going well?

Thanks

Answer 3

To reset the Dell desktop to default and remove all user accounts, use the Windows 11 “Reset this PC” feature with the “Remove everything” option.

Steps from Windows (recommended):

Select Start > Settings > System > Recovery.
Under Recovery options, select Reset PC.
When prompted, choose Remove everything (this removes all user accounts, personal files, apps, and settings).
Choose Cloud download (downloads a fresh copy of Windows) or Local reinstall (uses files already on the PC).
Follow the on‑screen instructions and let the process complete. Do not turn off the PC during reset.

After reset completes, Windows will start the first‑time setup. At that point, create the new user account as part of the out‑of‑box setup.

If Windows will not start, the reset can be done from Windows Recovery Environment (Windows RE):

Access Windows RE (for example, by interrupting startup a few times or using the recovery options provided by the device).
In Windows RE, select Troubleshoot > Reset this PC.
Choose Remove everything, then follow the prompts.

Note: Resetting reinstalls Windows and removes apps and settings. If there are any files to keep, back them up before choosing Remove everything.

References:

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HOW TO FACTORY REST DELL PC DESKTOP AND ERASE ALL USER ACCOUNTS

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