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Teams Premium - Unable to edit emails for Webinar

Jenny 0 Reputation points
2026-06-05T10:36:06.8633333+00:00

I want to edit my Webinar emails, but can't as I only see the 'Preview email' option:

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But I have Teams Premium:User's image

I have set the email notifications username and domain:User's image

I've added a new Meetings Policy, where 'Customize event emails' is On: User's image

And the policy has been added to my account

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Any advise on how to resolve?

Microsoft Teams | Microsoft Teams for business | Other
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  1. Jess-Q 11,415 Reputation points Microsoft External Staff Moderator
    2026-06-05T12:23:40.4266667+00:00

    Hi @Jenny

    I understand how frustrating this can be, especially when you're unable to edit a webinar and only seeing the "Preview email" option instead of the expected "Edit" option.

    Regarding this situation, kindly try the following suggestions to check what might have caused the issue:

    1. Check Teams on the Web
    • Before making any changes, open https://teams.microsoft.com in your browser and see if you can see the Edit the webinar there. This will help confirm whether the issue is with the desktop app.
    1. Sign out and sign back in
    • Open Teams, select your profile picture at the top right, then select Sign out.
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    • Make sure Teams is fully closed check the system tray near the clock to confirm it's not still running.
    • Reopen Teams and sign back in.
    1. Clear the Teams Cache
    • Clearing the Teams cache can help reload app data and re-sync any policies from the server, which may fix issues caused by outdated or corrupted local files. Please refer to this article for step-by-steps instructions according to your device Windows/MacOS (New Teams): Clear the Teams client cache
    1. Wait 24 - 48 hours and retry
    • If a Teams Premium license or a custom policy was recently assigned to your account specifically within the last 24–48 hours, the backend sync may still be in progress. In that case, please wait a bit longer for the changes to fully propagate before trying again. For more details, please refer to: Manage Teams with policies
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    If anything is unclear or the issue persists, feel free to reply below. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-05T10:36:28.7833333+00:00

    Editing webinar email templates depends on two things being true at the same time:

    1. The feature must be enabled for the tenant and user via a Teams events policy.
    2. The organizer must open the webinar in the correct place in Teams where the Edit option is exposed.

    From the context:

    • Custom webinar emails are controlled by the Customize event emails setting in a Teams events policy. When this is On, “Organizers and co-organizers can edit all email templates for their webinars and town halls.”
    • This setting maps to the -AllowEmailEditing parameter in CsTeamsEventsPolicy. If the policy applied to the user has AllowEmailEditing Disabled, organizers “can’t edit any email templates.”
    • End users edit webinar emails from the webinar itself: in Teams, go to Calendar → [select webinar] → View event → Manage event → Emails, then choose Edit on the row for the email to change.

    Given that the policy UI shows Customize event emails = On and the policy is assigned, but only Preview email appears in the webinar, the supported next step is to verify and, if needed, correct the policy via PowerShell and confirm it is the effective policy for the organizer:

    1. In Teams PowerShell, run Get-CsTeamsEventsPolicy -Identity <policy name> and check that AllowEmailEditing is set to Enabled.
    2. Run Get-CsOnlineUser -Identity <UPN> | Select TeamsEventsPolicy to confirm that this policy is actually granted to the organizer.
    3. If needed, enable editing and reapply the policy:
      • Set-CsTeamsEventsPolicy -Identity <policy name> -AllowEmailEditing Enabled
      • Grant-CsTeamsEventsPolicy -Identity <UPN> -PolicyName <policy name>
    4. After policy replication (can take some time), have the organizer reopen the webinar from Teams → Calendar → View event → Manage event → Emails. When the policy is effective, each email row will show an Edit option instead of only Preview email.

    If AllowEmailEditing is confirmed Enabled and assigned, but the Edit option still does not appear after replication, this matches a scenario that requires support escalation; the documentation notes that admins can only turn the feature on or off, and further issues should be handled by Microsoft support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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