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Return my surface pro

Dee Dee 0 Reputation points
2026-06-05T11:29:36.6133333+00:00

My surface pro does not work well with the program I bought it for

looking to return everything

Surface | Surface Pro | Performance and maintenance
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  1. Rayyan Fawad 995 Reputation points
    2026-06-05T11:32:17.11+00:00

    I'm so sorry to hear the Surface Pro isn't handling your program the way you need it to! When you invest in a new setup, you want it to work seamlessly for your specific workflow.

    If you bought everything directly from Microsoft, the good news is that they offer a hassle-free 30-day return window with free return shipping for hardware and most digital software. Here is the quickest way to get the return started:

    Go to account.microsoft.com and log in with the account you used to make the purchase.

    Head to your Order History, find the Surface Pro order, and click Request a return.

    Follow the prompts to select your reason, and the system will generate a prepaid UPS or FedEx shipping label for you. Pack up the device with all its original cords and boxes, slap the label on, and drop it off.

    For the software, find its specific line item in that same Order History list and click Request a return / Refund next to it as well.

    Once the service center scans the package back into the warehouse, your refund should process back to your original payment method within a few business days. Let me know if you run into any issues finding the return buttons!

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  2. AI answer

    2026-06-05T11:29:57.2066667+00:00

    To return a Surface Pro that was bought from Microsoft, use the Microsoft account order history and submit a return request, as long as the device is eligible under the Microsoft Store return policy.

    1. Go to the Order history page and sign in with the account used to purchase the Surface: Open Order history.
    2. Find the Surface Pro order and select Request a return.
    3. Follow the on-screen steps to generate a prepaid shipping label.
    4. Ship the Surface Pro (and any included accessories/bundle items) using that label.
    5. After Microsoft receives the device and confirms it is eligible, a replacement or refund is processed. Refunds are generally processed within 3–5 business days and applied to the original payment method.
    6. Check refund status anytime from the Order history page.

    If Request a return is not shown or online returns are not available in the region, contact Sales support for help with the return: contact Sales support.

    Note:

    • Single items from within a bundle cannot be returned separately.
    • If the product has not been received yet, do not initiate a return; instead, contact Sales support.
    • Microsoft does not accept returns for products purchased from other retailers.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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