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i have a case # after having call support and being assigned engineer
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Hello Crockter
Since you already have a case number and were assigned an engineer, could you please let us know what issue you are currently experiencing or what part you still need help with?
This will help me better understand the situation and suggest the most appropriate next step to help you.
I hope to hear update from you soon, I'll be happy to help.
Unfortunately, I experienced a 3rd missed callback. I used a business PC to chat again, requested a ticket be sent to a link at Azure where I could make a formal complaint. After wasting another 2 hours while being shuffled around, they said it was not their department and to speak to my IT. My IT is useless. I feel that registering a complaint with BBB may be the only remaining option.
I’m really sorry you’ve had to go through all of this
it’s completely understandable that you’re feeling frustrated after multiple missed callbacks and being redirected without any clear resolution. Anyone in your situation would feel the same.
At this point, since you already have an active case and an engineer assigned, that case is still the most direct path to getting this resolved. Even though the follow-ups haven’t happened as expected, I’d strongly encourage replying to the most recent case email (if you have it) and clearly referencing the missed callbacks and the ongoing impact, this helps push the case back into attention.
I am still unable to use my word either on personal or enterprise for 1 month. I had a callback scheduled for June 4th, but did not get it. After reinstalling windows and being very insisent, an engineer agreed to look into it. I had to restore the broken image and she is supposed to call me today. I requested an official complaint many weeks ago but could never login to lodge the complaint. I even went the route of reporting it as an identity issue and received the response, you have no subscription or your account has no problems. Microsoft makes it impossible to sort out serious issues and the system is inherently broken. This needs attention.
Hi Crockter
I’m really sorry to hear how long this has been going on
it sounds like a very frustrating experience, especially after already working with support and waiting on callbacks.
Since you already have an active case and an assigned engineer, the best next step would be to continue working directly through that case channel so they can investigate this further. If the expected callback didn’t happen, you may want to reply to the last case email or use the case portal (if accessible) to request an update and reference your scheduled date.
If you’re still unable to log in to submit a complaint, another option is to share your feedback here: https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472
This helps ensure your experience is formally captured and reviewed by the team.
I understand how important it is to get Word working again, and I really hope your engineer follow-up today helps move this forward quickly.
Have a nice day.