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No longer able to open Facebook on my laptop computer

Cynthia D'Agostine 0 Reputation points
2026-06-08T15:47:21.95+00:00

I was recently hacked on my phone Facebook account. I changed my password on my phone and the FB account is working fine on my phone. However, when I try to open my FB account on my computer it asks me to sign in. I put in the new password and it advises me the password is incorrect. So I hit the forgot password button and it directs me to another page that states:

This page isn't available right now

This may be because of a technical error that we're working to get fixed. Try reloading this page.

Is the recent I am unable to get into FB due to some of the recent updates made by Microsoft? I've tried working through FB and because FB is working on my phone, why won't it work on my computer?

Please advise how we can correct this issue.

Thank you.

Cynthia D'Agostine

Microsoft Edge | Other | Windows 10
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  1. Diana Mariz 8,715 Reputation points Independent Advisor
    2026-06-08T16:55:45.7866667+00:00

    Hi Cynthia,

    To further isolate the issue, have you tried to clear cookies or try a different browser? As per checking, since sign in works on your phone then your Facebook account is fine.

    Your inability to log into Facebook on your laptop is not caused by Microsoft updates, it’s a Facebook login/session issue. Since your account works fine on your phone, the problem is specific to your browser or cached session on the laptop. Clearing cookies/cache and trying a different browser is the best approach to proceed.

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  2. AI answer

    2026-06-08T15:48:13.0033333+00:00

    The issue is not caused by a Microsoft update. The problem is specific to Facebook and the way it handles sign-in and password reset on the website.

    Because Facebook works on the phone but not on the computer, use these steps on the Windows 10 laptop with Microsoft Edge:

    1. Clear Edge’s cookies and cached data for Facebook
      • Open Microsoft Edge.
      • Go to Settings → Privacy, search, and services.
      • Under “Clear browsing data,” choose to clear cookies and cached files.
      • Close and reopen Edge, then go to Facebook and try signing in again with the new password.
    2. Make sure Edge can sign in properly
      • If there are general sign-in issues in Edge (for Microsoft accounts or repeated prompts), follow the troubleshooting checklist in the Edge sign-in article to ensure cached credentials, policies, or browser issues are not interfering.
    3. Use Facebook’s own support and recovery
      • If the “Forgot password” page on Facebook continues to show “This page isn’t available right now,” this is a Facebook-side problem. Because the account works on the phone, use Facebook’s in-app help/support on the phone to report the issue or confirm the password and security settings.

    If the problem persists only on the PC after clearing cookies/cache and confirming the correct password, continue working with Facebook support, as Microsoft Edge and Windows do not control Facebook’s password or recovery pages.

    References:

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