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Microsoft Teams showing video call is disabled

Justin Malik 0 Reputation points
2026-06-09T01:52:17.3133333+00:00

The issue is affecting a client firm wide and all users can't seem to make a video call even when it's 1 on 1. Nothing in the policies have changed with teams. I've cross referenced other policies of clients that are working correctly and it's identical. Opened a ticket with Microsoft but hasn't yield any results.

Has anyone else had this issue before ?

** Note the Video call does not say it's disabled by administrator** It shows " Video call is disabled"

Screenshot 2026-06-08 214539

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

2 answers

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  1. Jade Ng 12,650 Reputation points Microsoft External Staff Moderator
    2026-06-09T03:15:06.15+00:00

    Dear @Justin Malik,

    At this stage, I would like to further validate the Teams configuration applied to the affected users, particularly the calling policies that control video functionality.

    To proceed, could you please assist with the following step:

    Please run the following command for one affected user to identify the policies currently assigned: Get-CsOnlineUser -Identity ******@yourdomain.com

    Once you have the policy names, please run the commands below to review the detailed configuration: Get-CsTeamsCallingPolicy -Identity <CallingPolicyName>

    To facilitate a quicker and more secure review, could you please copy and paste the output of the above PowerShell commands and share it with me via private message? Additionally, if you prefer, you may also provide your support ticket ID, and I would be happy to help review the current status and progress of your case.

    Please click here to access the private messaging option.

    Untitled

    Additionally, to better understand the scope of the issue, could you please confirm:

    • Does this behavior occur when calling external users, or is it only affecting calls between internal users within the same organization?
    • Are you an admin or end user?
    • Does the issue occur on the Teams desktop, web or both?

    Your understanding and co-operation are highly appreciated. Thanks for your precious time.

    I am looking forward to your response!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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  2. AI answer

    2026-06-09T01:52:31.18+00:00

    For a tenant-wide issue where all users see that video calls are disabled (including 1:1), the most likely cause is a Teams meeting policy that blocks IP video.

    Specifically, check the Mode for IP video and related video settings in Teams meeting policies:

    1. Go to the Teams admin center: https://admin.teams.microsoft.com/.
    2. Navigate to Meetings → Meeting policies.
    3. Edit the policy that applies to the affected users (often the Global (Org-wide default) policy, unless custom policies are assigned).
    4. In Audio & video:
      • Ensure Mode for IP video is set to Outgoing and incoming video enabled, not Not enabled. When set to Not enabled, the user cannot turn on or view video in meetings and group calls, and meetings they organize will not allow participants to use video.
      • Ensure Video conferencing is set to On for users who should be able to start meetings and calls with video.
    5. Save the policy and confirm it is assigned to the affected users. Policy changes can take some time to propagate; after propagation, restart the Teams client and test again.

    If a custom policy with Mode for IP video = Not enabled or Video conferencing = Off was accidentally applied tenant-wide (or to a key group), all those users will see video options disabled even if other tenants with “identical” settings appear to work. The most restrictive video policy always takes precedence.

    If video must be disabled for some users (for example, for compliance) but enabled for others, create separate policies with different Mode for IP video / Video conferencing settings and assign them only to the appropriate users or groups.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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