CyberArk rdp file download issues with MS Edge 149.0.4022.52

Question

CyberArk rdp file download issues with MS Edge 149.0.4022.52

Sasindran, Sharan 20

Product: Microsoft Edge (Stable Channel)

Affected Version: 149.0.4022.52

Environment: Enterprise environment using CyberArk PVWA/Privilege Cloud

Browsers tested: Issue occurs in Edge 149.0.4022.52; works perfectly in Google Chrome or MS Edge older version.

Description of the Issue:

Since upgrading to Edge version 149.0.4022.52, enterprise users are experiencing a critical UI freeze when attempting to launch/download dynamically generated .rdp connection files from CyberArk.

When a user clicks "Connect", the Microsoft Edge download pop-up appears but stays stuck at 0 B/s or shows an incomplete download progress indicator.

The Workaround / Symptom:

The download only progresses/renders completely if the user clicks outside of the Edge download pop-up menu. Shifting focus away forces the UI to refresh, at which point the "Keep" or "Open file" prompt suddenly updates and allows the user to continue.

Additional Context:

This appears to be a regression tied strictly to how the Edge 149 UI updates the progress state of dynamically generated files or blob URLs.
Several users / administrators on community forums (such as Reddit) are tracking identical issues following with the release of this MS Edge version.
Clearing the browser cache or creating a clean Edge profile does not resolve the issue.

Chance, Damon 0 Reputation points

2026-06-09T15:45:28.26+00:00

This is also happening to Beyond Trust PasswordSafe RDP connections (as well as other files according to our client team). We found the same workaround as user MF in order to keep our users working.

2 answers

Your answer

Chance, Damon 0 Reputation points

2026-06-09T15:45:28.26+00:00

This is also happening to Beyond Trust PasswordSafe RDP connections (as well as other files according to our client team). We found the same workaround as user MF in order to keep our users working.

Answer 1

MF 0

We have similar problems here.

Since MS Edge version 149, downloads of various file types simply hang at 0%. After closing the download window and reopening it (Ctrl+J), a prompt appears asking whether the file should be kept or deleted. After the selection, the download window must be closed/opened again.

The download is then complete and the file can be opened.

Downloads are made from both internal servers and external cloud systems.

Multiple File Types are affected.

Sasindran, Sharan 20 Reputation points

2026-06-09T12:35:10.93+00:00

Thank you for the detailed clarification. Given that a patch has not yet been deployed to resolve this problem, the ongoing UI freeze is causing significant delays and user frustration within the CyberArk environment.
Nhan, Jefferson J [NC] 0 Reputation points

2026-06-09T14:41:55.7133333+00:00

I have the exact same issue but with .msg files, seems to be any files that require the Keep and Delete UI.

Answer 2

Antonino Bambino 5

Please, check the CyberArk KB for different solutions

https://community.cyberark.com/s/article/PSM-RDP-file-download-prompt-on-Edge-149

MF 0 Reputation points

2026-06-10T12:39:46.4166667+00:00

We tested already Option 2: Permanent Fix via Local Registry and that works fine for us.
Malicki, Joe 0 Reputation points

2026-06-10T13:16:30.8+00:00

Issue resolved: Microsoft released MS Edge 149.0.4022.62 yesterday.

We upgraded to this version and the issues when CyberArk downloads and .rdp and you launch from Edge have been resolved.
Workaround was to change your Download Folder from UNC path to drive letter path.
Christopher Hughes 0 Reputation points

2026-06-10T23:40:45.5333333+00:00

I think that article is just for needing to select keep when downloading the .rdp files, not for this issue of the UI freezing. We're on 149.0.4022.62 as well but still having the same freezing issue.

Update:
Sorry, while it seems to describe a different issue, whitelisting the CyberArk URL for .rdp downloads and skipping the security prompt does actually resolve the issue (I pushed this via Intune settings catalog). Seems like the UI freezing is related to the security warning. Thanks for the recommendation Antonino!
Sasindran, Sharan 20 Reputation points

2026-06-12T16:49:46.34+00:00

Thanks for letting us know that the Intune solution has resolved the issue for you and also the registry Option 2 works.

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CyberArk rdp file download issues with MS Edge 149.0.4022.52

Description of the Issue:

The Workaround / Symptom:

Additional Context:

2 answers

Your answer