No install button in Microsoft store, and cant run microsoft games

Question

No install button in Microsoft store, and cant run microsoft games

Zoltán Andor 0

Hi everyone, I need some help with a problem I’m having.

Could someone please assist me?

I have been experiencing the following issues for several months:

I am unable to use the Microsoft Store. When I click on an app or game, the Install button does not appear. It seems to be loading, but nothing happens, even if I wait for a long time.

I believe the following two issues may be related to the Microsoft Store problem.

I purchased Forza Motorsport on Steam, but when I launch the game, it gets stuck on the loading screen and never progresses.

I also purchased Minecraft from the official website. When I run the installer, it tells me that my PC has been rebooted, but after restarting, the same message appears again and the installation cannot continue.

I have tried numerous solutions suggested by other users, online videos, and AI assistants, but none of them have resolved the problem.

I would appreciate any assistance or guidance you can provide.

Thank you for your time and support.

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2 answers

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Answer 1

David-M 114.7K Independent Advisor

Thanks for the clarifications.

Your Windows 11 is still on version 23H2, which has reached the end of support (Nov 11, 2025). This means it will no longer receive updates.

The fact that Windows is out of date is usually the cause of the behaviors you're experiencing. Therefore, I think it's a good idea to first focus on updating Windows, as this alone may fix these issues.

Try upgrading to the latest version (25H2) by doing an In-place Upgrade using an ISO file.

It's a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

Download the ISO file to perform the procedure:

Access the link below;

https://www.microsoft.com/en-us/software-download/windows11

Under "Download Windows 11 Disk Image (ISO) for x64 devices", click "Select download" and select "Windows 11 (multi-edition ISO for x64 devices)";
Click "Download";
Choose the language and click on "Confirm";
Then, click "64-bit Download".
Wait for the download to finish and proceed to the procedure below.

After downloading the ISO, do the following:

Double-click the ISO to run;

(After running the ISO, you may need to double-click the Setup file to start the procedure.)

On the "Install Windows 11" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
On the next screen, select "Not right now" and click "Next";
Accept the terms of use;
On the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.

(It is in this step that you must check "Keep personal files and apps" so that all your data is kept.)

Click on "Install" and wait for the procedure to finish. Your computer may restart several times.

At the end of the procedure, your Windows 11 will be in the latest version (25H2), and some updates may already be installed. But check Windows Update to be sure.

After all updates have been installed, check if the Microsoft Store displays the install button and if you are able to install and run your games.

If you get any errors or the behaviors persist, please let me know.

Feel free to ask any questions you may have.

Zoltán Andor 0 Reputation points

2026-06-10T17:45:52.0566667+00:00

The update fails:(
David-M 114.7K Reputation points Independent Advisor

2026-06-10T17:52:41.2766667+00:00

Based on the message displayed, the error may have been caused by a driver.

Please share the log files "Setupact.log" and "Setuperr.log" stored in the following folders.

C:\$Windows.~BT\Sources\Panther

C:\$Windows.~BT\Sources\Rollback

Copy the files or folders to your desktop or another easily accessible folder and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive) and choose it to get the link.

Post the link to the ZIP file here so I can have a look.

Looking forward to your reply.
Zoltán Andor 0 Reputation points

2026-06-10T19:05:08.5966667+00:00

https://1drv.ms/f/c/593d108b2dd73b0e/IgDv1bFS88f4RpZCJFAQ1I1FAQA7c7edv7tADgKrLi-vFzc?e=vhXlxO
David-M 114.7K Reputation points Independent Advisor

2026-06-10T19:36:22.8266667+00:00
Thanks

The drivers mentioned in the logs were Intel Rapid Storage Technology (IRST) and Nvidia.

I think it's a good idea to install the latest version of the drivers before trying the in-place upgrade again.

Could you clarify these points for me?

1 = What is the manufacturer and model of your computer/motherboard?

If you prefer, you can share a screenshot of your system information.

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

2 = What is the model of your Nvidia graphics card?

Looking forward to your reply.
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Zoltán Andor 0 Reputation points

2026-06-11T11:20:10.9266667+00:00

NVIDIA GeForce RTX 4050 Laptop GPU
Zoltán Andor 0 Reputation points

2026-06-11T12:43:09.6+00:00

NVIDIA GeForce RTX 4050 Laptop GPU

sorry it keep delete my screenshot. what infos do you need from msinfo32?
David-M 114.7K Reputation points Independent Advisor

2026-06-11T13:03:15.6633333+00:00
Thanks for the screenshot.

The screenshot of your previous reply has been undeleted by a moderator.

I suggest doing the following:

1 = Go to the support area of the MSI website using the link below, download the listed drivers, and install them.

https://www.msi.com/Laptop/Thin-GF63-12VX/support?sub_product=Thin-GF63-12VE#driver

Driver name: Intel Rapid Storage Technology Driver - Version: 19.5.1.1040

(You will need to select the Intel Rapid Storage Technology category to find the mentioned driver.)

(Extract the ZIP file, double-click the file Install to run it, and follow the on-screen instructions to install the driver.)

Driver name: Intel Chipset Driver - Version: 10.1.19199.8340

(You will need to select the Chipset category to find the mentioned driver.)

(Extract the ZIP file, double-click the file SetupChipset to run it, and follow the on-screen instructions to install the driver.)

Driver name: NVIDIA Graphics Driver - Version: 555.99

(You will need to select the Graphics category to find the mentioned driver.)

(Extract the ZIP file, double-click the file install to run it, and follow the on-screen instructions to install the driver.)

Note: If you receive an error while trying to install one of the suggested drivers, please let me know what error message is displayed.

2 = I noticed that the laptop BIOS is outdated. I suggest you update it by following MSI's instructions.

(This step is crucial because, since you will be installing the latest version of the chipset driver, there may be some compatibility issues with the older BIOS version.)

After updating the drivers and BIOS, try performing an In-place Upgrade and see if it runs as expected.

If the same error or a different error is displayed, please let me know.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

David-M 114.7K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Do you have a third-party antivirus installed? If yes, which one?

Also. What is the current "OS Build" of your Windows 11?

Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

Looking forward to your reply.

Zoltán Andor 0 Reputation points

2026-06-10T15:03:37.73+00:00

Hey David, I am very grateful for your help.

As far as I know, there is no anti-virus installed (my computer knowlage is a bit poor)

Windows version: 23H2

OS build: 22631.6199

(I hope you can see the important infos)
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

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No install button in Microsoft store, and cant run microsoft games

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