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Teams Camera Not Working On Lenovo E14 and E16

Semasa 0 Reputation points
2026-06-10T18:33:13.46+00:00

Hello,

At first i was having 1 user in my organization with teams camera issue, the camera wont just turn on. when i open the native app on the laptop it opens but on teams it does not come on. i have to disable and then restart then enable the camera before it starts working and after a day or two it stope working again, we have reinstalled teams, updated the drivers and issue persist.

Now about 6 users reported the same issue where teams camera is not working for them

Please help

Thank you

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Chris Duong 9,085 Reputation points Microsoft External Staff Moderator
    2026-06-10T19:35:04.1633333+00:00

    Hi @Semasa, 

    Good day. Sorry you’re going through this, and I appreciate your patience as well as the troubleshooting steps you have already taken. 

    Just a quick note before we continue: this is a user-to-user community forum, so I don’t have access to your Microsoft 365 tenant, your account, or your device to make changes directly. However, I’m here to support you the best I can within these constraints, by providing clear next steps, sharing applicable resources, and directing you to the appropriate support channels.  

    Based on your description, the camera appears to be functioning correctly at the device level, as it works in the native Camera app. However, Microsoft Teams seems unable to access or initialize the camera consistently. 

    As the workaround only resolves the issue temporarily and the issue is affecting multiple users on Lenovo E14 and E16 devices, this may point to a broader device model, camera driver, firmware, Teams cache, application conflict, security, or policy-related issue rather than an isolated device problem. 

    In the meantime, I recommend the following checks:  

    1/ Check camera permissions in Windows 

    2/ Check camera selection in Teams 

    • Open Teams 
    • Go to Settings > Devices 
    • Confirm the correct camera is selected. 
    • User's image
    • Try making a test call to verify if the camera works. 

    3/ Close other apps that may be using the camera 

    • Please close apps such as Zoom, Webex, Skype, browsers, or the Windows Camera app. 
    • Then restart Teams and test again. 

    4/ Clear the Teams cache    

    1. Quit Teams completely (right‑click the Teams icon in the taskbar/system tray > Quit). Press Windows + R to open Run.    
    2. Paste this path and click OK:   

    %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams 

    1. Delete all files and folders inside that MSTeams folder.    
    2. Reopen Teams and test the camera again. 

    More info here: Clear the Teams client cache - Microsoft Teams | Microsoft Learn  

    Additionally, since the affected devices appear to be Lenovo E14 and E16 models, please compare: 

    • The BIOS or firmware version, Windows build, Teams version, and any recent Lenovo, Windows, Teams, security software, or endpoint policy updates across the affected users. 
    • This may help identify whether the issue is related to a specific device model, driver, or recent update. 

    5/ Test Teams on the web 

    • Please try accessing Teams through a browser at https://teams.microsoft.com. 
    • If the camera works in Teams web but not in the desktop app, the issue may be specific to the Teams desktop client or its local cache. 
    • If the issue also happens on Teams web, it may be related to device permissions, browser permissions, driver, or security policy. 
    • For your reference: Camera doesn't work in Windows - Microsoft Support 

    Since this issue is impacting multiple users in your tenant, I recommend submitting a support ticket with Microsoft Support through the Microsoft 365 Admin Center. They have access to system-level diagnostics and can investigate the problem more thoroughly. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure. 

    User's image

    To help with the investigation, please include the affected users’ device details, Teams version, Windows version/build, camera driver version, laptop model, whether the issue occurs in Teams desktop and/or Teams web, any error message shown in Teams, and whether the issue started after any recent Windows, Teams, driver, security software, or policy updates. 

    I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.  

    Thank you again for your understanding and cooperation. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it.

    Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic. 

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  2. AI answer

    2026-06-10T18:33:49+00:00

    Since the camera works in the native Windows Camera app but intermittently fails in Teams across multiple Lenovo E14/E16 devices, focus on Windows camera permissions, competing apps, and known Teams/Media Foundation issues.

    Use the following steps on one affected device first, then roll out to others if successful:

    1. Verify Windows camera permissions
      1. On each affected PC, select Start > Settings > Privacy & security > Camera (Windows 11) or Start > Settings > Privacy > Camera (Windows 10).
      2. Ensure Camera access is turned on for the device.
      3. Ensure Allow apps to access your camera is turned on.
      4. Scroll down and make sure Let desktop apps access your camera is turned on. Microsoft Teams is a desktop app and requires this setting.
      5. If camera access for the device is turned off and greyed out, an administrator must enable it.
    2. Confirm Teams is not blocked by privacy or policy
      1. If these are corporate devices, verify no group policy or security baseline is restricting camera access. Error code 0xA00F4292 is an example of camera access restricted by policy; in that case, group policy and IT admin settings must be checked.
      2. Ensure antivirus or third‑party security software is not blocking the camera.
    3. Close other apps that may hold the camera
      1. Close all apps that might be using the camera (Skype, Zoom, browser-based meeting tools, OEM camera utilities).
      2. Open Task Manager, check for any processes that may use the camera, and End task on them.
      3. Reopen Teams and test the camera.
    4. Test camera outside Teams
      1. Open Start > Camera and confirm the preview works consistently.
      2. If the camera fails in the Camera app as well, follow the Windows camera troubleshooting path (driver, privacy, and hardware checks) before focusing on Teams.
    5. Use Teams’ built-in test call
      1. In Teams, go to Settings and more (… ) > Settings > Devices.
      2. Under Audio settings, select Make a test call.
      3. Confirm if the camera preview and recording work. If the test call fails while the Windows Camera app works, the issue is specific to Teams or Media Foundation.
    6. Check and update camera drivers
      1. Open Device Manager > Cameras.
      2. Right-click the Lenovo camera device and select Update driver > Search automatically for drivers.
      3. If issues persist, download and install the OEM-provided camera driver for the E14/E16 from Lenovo’s support site.
    7. Disable Frame Server Mode (if symptoms match intermittent detection) In environments where Teams intermittently fails to detect or use the camera while other apps work, disabling Windows Frame Server Mode has been used as a workaround:
      • Configure the registry key EnableFrameServerMode (DWORD) to 0 for the affected devices, then reboot.
      • This forces apps like Teams to access the webcam directly instead of via the Windows Frame Server, which can resolve camera detection and stability issues.
      • Apply this only after testing on a pilot device and with appropriate change control, as it affects how Windows Media Foundation handles video capture.
    8. Check for hardware/USB path issues For external webcams on these laptops:
      1. If the camera is connected through a USB hub or expansion card, move it to a direct motherboard USB port.
      2. A reported fix for Teams crashing or misbehaving with cameras was to move the webcam from a USB 3 expansion card to a motherboard port; similar USB path issues can cause intermittent camera failures.
    9. Validate after changes
      1. After each change, restart the device.
      2. Run a Teams test call and a real meeting to confirm the camera remains stable over time.

    If the pattern is organization-wide and persists after these steps, collect logs and open a support case with Microsoft, referencing that the camera works in Windows Camera but intermittently fails only in Teams on Lenovo E14/E16 devices.

    References:

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