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Artifact Signing Identity Validation fails because of city/zip mismatch

Peter Hitzeman 0 Reputation points
2026-06-10T20:09:33.7333333+00:00

Hello, I'm an individual developer trying to complete individual identity validation for Trusted Signing / Artifact Signing so I can create a Public Trust certificate profile to code-sign a Windows app I wrote. My account is CephasMedia, in the East US region.

The problem: My Ohio driver's license lists my city as Huber Heights, OH, but every Microsoft address field normalizes ZIP 45424 to its USPS-preferred city, Dayton, OH (Huber Heights is only a USPS-acceptable alternate for this ZIP). The address on the validation request is sourced from my billing account profile and is read-only / re-normalized on submit, so I cannot make it match my ID.

I complete the Microsoft Authenticator Verified ID / Face Check step successfully, but the request then fails at the final step, citing an address mismatch. I believe this is due to the discrepancy between my government ID (Huber Heights) and the normalized request address (Dayton), since the docs require the ID's name and address to match the certificate order.

What I've already tried:

Deleted the failed validation request and created a new one (multiple times)

Re-typed "Huber Heights" + the correct 5-digit ZIP — it always reverts to "Dayton" on submit

Edited the address in my billing account profile (Cost Management + Billing) — same normalization result

Can an admin manually validate using the USPS-acceptable city name "Huber Heights," or advise how to get the request address to match my government ID given the forced normalization? Happy to share my subscription ID, Trusted Signing account name, and the identity-validation request ID privately.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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