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The integrated camera doesn`t work with Teams

Palme, Konstanze 0 Reputation points
2026-06-11T08:35:39.0033333+00:00

The integrated camera doesn't work during Teams meetings unfortunately - what can I do to solve the issue?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
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  1. Demi-N 17,980 Reputation points Microsoft External Staff Moderator
    2026-06-11T09:33:22.3133333+00:00

    Hello @Palme, Konstanze,

    Thank you for your message. I understand how inconvenient it can be when the camera is not working properly during Teams meetings.

    To help me better understand the situation and guide you accurately, could you please help confirm a few details?

    1/ May I ask if the built-in camera works normally in other applications (for example, the Camera app, Zoom, or other meeting tools), or is this issue only happening in Microsoft Teams?

    2/ Could you please check in Teams under Settings > Devices > Camera and confirm that the integrated camera is selected there?

    User's image

    3/ Could you clarify what exactly happens when you try to use the camera in Teams? For example:

    • Do you see any error message?
    • Or is the camera option greyed out/disabled?
    • Or does it turn on but show a black screen?

    4/ It would also be helpful to confirm whether camera permissions are enabled in Windows. You can check this by going to: Settings > Privacy > Camera, and making sure access is turned on for apps, especially for Microsoft Teams.

    User's image

    5/ If you are using the Teams app and experiencing this issue, could you please try accessing Teams in a web browser: https://teams.microsoft.com and test if the camera works there? This can help determine whether the issue is related to the app itself or the device configuration.

    These details will help narrow down the possible causes, as this type of issue can be related to different factors such as device settings, permissions, or application configuration.

    Thank you very much for your cooperation, and I look forward to your update so I can assist you further.

    Best regards,

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-11T08:36:01.6533333+00:00

    Try these steps in order on the Windows device where the integrated camera is not working in Teams:

    1. Close other apps that might use the camera
      • Quit apps like Skype, Zoom, or browser tabs that may be using the camera.
      • If needed, open Task Manager (right-click the taskbar > Task Manager) and end any app that might be using the camera.
    2. Verify Windows camera privacy settings
      • Select Start > Settings > Privacy & security > Camera.
      • Under Allow access to the camera on this device, select Change and turn Camera access for this device On.
      • Make sure Allow apps to access your camera (or Let apps access your camera) is On.
      • Under Let apps access your camera, ensure Microsoft Teams (work or school) is turned On. If it is already on, turn it Off and then On again.
      • If using the desktop Teams app (not from Microsoft Store), make sure Let desktop apps access your camera is turned On.
    3. Test the camera in Teams
      • In Teams, select Settings and more (… in the top-right) > Settings > Devices.
      • Under Camera, confirm the correct integrated camera is selected.
      • Under Audio settings, select Make a test call and verify that the camera preview works during the test call.
    4. Check drivers and Windows updates
      • Make sure Windows is fully updated.
      • Update the camera driver:
        1. Select Start > Device Manager.
        2. Expand Cameras.
        3. Right-click the integrated camera > Update driver > Search automatically for drivers.
      • Restart the device after updating.
    5. If using Teams on the web
      • Ensure the browser is allowed to use the camera:
        • In Edge: Settings and more > Settings > Cookies and site permissions > Camera, and turn on Ask before accessing (recommended).
        • In Chrome: Settings > Privacy and security > Site settings > Permissions > Camera, select the correct device and choose Sites can ask to use your camera.
      • When prompted by the browser, allow camera access for Teams.

    If the integrated camera still doesn’t work only in Teams but works in other apps, and all steps above are complete, contact the device or camera manufacturer to rule out hardware or firmware issues, and contact Microsoft support if the problem persists.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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