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Dear Team,
I am currently unable to access my Visual Studio Subscription portal and am receiving the following error message:
"Something went wrong! We are sorry, but our system has detected a problem with your account. If you are still getting this error message after 24 hours, please contact support with the date and time you started having this problem and with your subscription information. Message code: 715-123150."
I was an MCT between 2020 and 2023 and this issue is happening since a long time. I have tried multiple browsers, cleared the cache, and used private/incognito mode, but the error persists. Please help me restore access my account benefits.
Regards,
A family of Microsoft suites of integrated development tools for building applications for Windows, the web, mobile devices and many other platforms. Miscellaneous topics that do not fit into specific categories.
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Error code 715-123150 indicates a hard IP/authorization block on the Microsoft identity platform side, typically triggered when a tenant or account is flagged by automated anti-fraud policies, often occurring when legacy Microsoft Certified Trainer (MCT) benefits expire or transition status. Because this is a server-side identity restriction linked to your specific Live ID/Object ID, client-side troubleshooting like clearing cache, swapping browsers, or using incognito mode will not bypass the restriction. To resolve this, you must open a formal ticket via the Visual Studio Subscription Support channel (not the standard Q&A forum) so an account administrator can manually review your subscription authorization token, clear the backend fraud flag, and sync your profile with the current subscription benefits database.
AI answer
Error code 715-123150 indicates a problem detected with the Visual Studio subscription account that cannot be resolved client-side (browser, cache, device). Since the issue has persisted long-term and previous troubleshooting (different browsers, clearing cache, private mode) has already been tried, it requires direct Visual Studio Subscriptions support intervention.
Take these steps:
715-123150.If the Visual Studio subscription was tied to an MCT benefit and that MCT-based subscription has expired, support can confirm whether the subscription is still active and, if needed, re-associate it with the correct sign-in identity or advise on next steps.
For MCT-specific subscription issues (if still an active MCT), tickets can also be submitted via the MCT support portal at https://aka.ms/NewMCTSupport, including full name, MCT ID, detailed description, error screenshots, and the subscription email address.
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