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Onedrive & Sharepoint links in explorer.exe are down since today

Beerlioz 10 Reputation points
2026-06-11T14:59:16.22+00:00

Hello, we have multiple clients with the same problem since today afternoon.

Links to sharepoint and onedrive in explorer.exe are down.

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Tried to reset onedrive agent, purge explorer.exe history, reboot, update, .. with no luck.

Did someone experience the same problem ? and find any solution ?

PS: sharepoint and onedrive are ok with online version.

Windows for business | Windows 365 Business

2 answers

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  1. Jason Nguyen Tran 19,865 Reputation points Independent Advisor
    2026-06-11T15:46:46.35+00:00

    Hi Beerlioz,

    From what you describe, the issue seems to be isolated to the Explorer integration layer rather than the OneDrive or SharePoint services themselves, since the online versions are working fine. I’ve seen cases where a recent Windows update or sync agent patch temporarily breaks the shell namespace links in Explorer.

    Here are a few things you can try:

    • Make sure you’re running the latest OneDrive sync client (check version against the current release).
    • Clear the OneDrive cache by stopping the client, deleting the cache folder under %localappdata%\Microsoft\OneDrive, and restarting.
    • Re‑register the OneDrive shell extension by running onedrive.exe /reset and then restarting Explorer.
    • If the issue persists, unlink and re‑link the OneDrive account in the client settings.
    • For SharePoint shortcuts, confirm that the libraries are still synced via OneDrive client and not just pinned manually in Explorer.

    These steps usually restore the Explorer links without affecting the actual cloud data. If this guidance helps you get the links back up, please hit “accept answer” so I know it was useful.

    Jason.

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  2. AI answer

    2026-06-11T14:59:34.0466667+00:00

    The issue is likely not with the local OneDrive client itself, but with how Windows Explorer is resolving the SharePoint/OneDrive endpoints. Since the web versions work, focus on connectivity and name resolution rather than reinstalling the client.

    Use these steps on an affected machine:

    1. Verify the Microsoft 365 subscription for SharePoint/OneDrive is active. If it has expired, renew it as described in Reactivate your subscription.
    2. If the subscription is active, flush the local DNS cache so Explorer and the OneDrive client can correctly resolve the SharePoint/OneDrive URLs:
      1. Select Start.
      2. Type cmd and open Command Prompt.
      3. Run: 
              ipconfig /flushdns
      4. Press Enter and then close Command Prompt.
    3. Close all File Explorer windows and reopen Explorer, then test the OneDrive and SharePoint locations again.
    4. If links in Explorer are still down across multiple clients after flushing DNS, check with Microsoft technical support and the Microsoft 365 service health to confirm whether there is a wider service-side issue affecting OneDrive/SharePoint integration with Explorer.

    For environments using “View in File Explorer” for SharePoint libraries, also ensure:

    • The SharePoint or OneDrive site URLs (including the -files or -myfiles URLs) are correctly added to the Trusted sites list in Internet Options.
    • The WebClient service is present and running on the client:
      1. Open services.msc.
      2. Locate WebClient.
      3. If the status is not Started, start the service and apply.

    These steps address common causes where SharePoint/OneDrive paths in Explorer stop working while the online services remain accessible.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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