Forgotton Outlook password

To get back into Outlook on mobile when the password is forgotten, use the Microsoft account password recovery tools and, if needed, the Outlook mobile sign-in helper.

1. Start with the official password reset tool for Microsoft accounts (used by Outlook.com, Hotmail, Live, MSN, etc.):
   • Go to https://account.live.com/pw.
   • Choose “I forgot my password,” enter the Outlook email address, and follow the prompts.
   • If that flow cannot be completed, use the alternate recovery tool at https://account.live.com/acsr.
2. When filling out the recovery form (ACSR):
   • Provide as much accurate information as possible (previous passwords, contacts, subject lines, folder names, etc.).
   • Use an email address currently accessible to receive updates about the request.
   • The process is automated; support agents cannot override or manually reset the password for security reasons.
3. If sign-in fails specifically in the Outlook mobile app:
   • Use the Outlook mobile sign-in helper for Microsoft personal accounts: the helper checks the email or phone entered and guides through any detected issues. Start from the “Start” link in the “Can’t sign in to the Outlook mobile app” article.
   • Ensure the latest version of Outlook for iOS/Android is installed, as recurring prompts can be caused by updated security requirements.
4. If two-step verification or security info is blocking access and none of the verification methods are available anymore, the only supported path is completing the recovery form and waiting for the automated decision. If the form is rejected, it means the system did not get enough matching information to prove ownership.
5. For additional help (including contact options like chat or callback where available), use the Microsoft account support entry points referenced in the account help articles. A different Microsoft account can be used to sign in and contact support if the primary one is locked.

There is no direct phone number that can bypass the automated recovery; all paths ultimately go through the official password reset and account recovery tools.

References:

• How can I recover my password for Microsoft accounts, including Outlook.com, Hotmail, Live, MSN, Onenote, etc.?
• Can't sign in to the Outlook mobile app
• I can't sign in to my Microsoft account
• Reset a forgotten Microsoft account password
• Get help with Outlook Lite for Android
• I need to speak with a real person and it seems impossible.
• Can't sign in to my email
• I lost my email and mobile i used to register in microsoft certification how to transfer or recover account? - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A