Share via

Hi Team ,I created a group on MS Outlook,however I am unable to create or Fwd email to that particular . Thank you

Ron Davis 0 Reputation points
2026-06-11T21:35:43.0766667+00:00

Hi Team ,I created a group on MS Outlook,however I am unable to create or Fwd email to that particular . Thank you

Outlook | Windows | New Outlook for Windows | For home

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vivian-HT 16,935 Reputation points Microsoft External Staff Moderator
    2026-06-12T02:59:11.7966667+00:00

    Dear @Ron Davis

    I understand that the group appears in your list, but you are unable to forward or send emails to it.

    According to my research, a Microsoft 365 Group have a group email address (for example, ******@company.com), however, messages sent to the group are not delivered directly to each member’s personal inbox by default. Instead, the email is stored in the group’s shared mailbox (also known as the group conversation area in Outlook).

    If your forwarded email is not going through, here are some things I recommend you check again:

    First, please ensure you are using the correct group email address when sending. The group should be selectable from the Global Address List, just like a standard recipient.

    Second, after sending or forwarding the email, open Outlook and navigate to Go to Groups > Choose your group. The email is most likely delivered there rather than your personal inbox.

    User's image

    Third, confirm that you are a member of the group and that the group allows messages from your account. Some groups are configured to accept emails only from internal users or members.

    User's image

    User's image

    Finally, reach out to your IT admin and go to Exchange Admin Center (EAC) > Recipients > Groups > select your group, check the General Settings and Delivery Management settings. Ensure that the group is not restricted to receive emails only from specific senders.

    Note: If you do not know who your IT admin is, please refer to this article: How do I find my Microsoft 365 admin?User's image

    If the issue still persists, to help narrow down the root cause, could you please assist with a few checks below?​‌

    • When you try to forward or send the email, do you receive any error message (for example, delivery failure, permission denied, or nothing happens)?​ ‌If possible, please kindly share the screenshots to me.
    • Is the email you are forwarding coming from an internal sender or external sender?​‌
    • Lastly, which Outlook version you are using (Outlook Desktop, New Outlook, or Outlook on the web)?

    Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

    I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

    The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

    Thank you for your patience and understanding. I'm looking forward for your reply.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-06-11T21:35:57.8533333+00:00

    In new Outlook for Windows there are two different things called “groups,” and only one of them can be emailed directly:

    1. Microsoft 365 Group (mail‑enabled) – has its own group email address (like ******@contoso.com). This can be used in To/Cc/Bcc and can receive forwarded messages.
    2. Contact group / contact list – just a personal list of contacts. It is stored in Contacts/People and is used as a shortcut when addressing mail, but it is not the same as a Microsoft 365 Group.

    To ensure the group can be emailed and used for forwarding in new Outlook:

    1. Verify it is a Microsoft 365 Group
      • In new Outlook, select Groups in the left app bar or choose Go to Groups in the folder list.
      • If the group appears under Groups (not just under Contacts/People), it is a Microsoft 365 Group and should have its own email address.
    2. Check the group’s email address and privacy
      • Select the group under Groups.
      • Confirm the Name and Email address are set. This is the address that must be used when creating or forwarding emails.
      • If needed, recreate the group using New Group on the ribbon and ensure a valid email address is assigned.
    3. If a contact group is needed instead
      • Go to People.
      • Select Home > New Contact Group.
      • Name the group, choose Add Members (from Outlook Contacts, Address Book, or New E‑mail Contact), then Save & Close.
      • When composing or forwarding an email, type the contact group name in To; Outlook will expand it to the individual members.

    If Groups do not appear in the left pane, the organization may not have turned on Microsoft 365 Groups, in which case only contact groups/contact lists can be used.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.