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Cannot reach Azure support: orphaned subscription + deleted Entra tenant + no-access-group redirects

Chris Marinacci 5 Reputation points
2026-06-12T04:18:24.6633333+00:00

My Azure subscription is orphaned because the original Entra tenant was deleted.

I am the billing owner, but I cannot open a support ticket through any normal channel.

Here is what happens:

• Azure Portal → “Which service are you having an issue with?” and no way to proceed

• Azure CXP (engagecenter.microsoft.com) → “no-access-group”

• Azure Support blade → errors or empty UI

• Microsoft Support → redirects back into Azure Portal

• Phone support → automated bot gives me a URL and hangs up

• No path leads to a human or allows me to open a support request

Because the tenant is deleted, the subscription is now orphaned and cannot be accessed or managed. I need Microsoft to perform a Directory Reassignment to attach the subscription to my active tenant.

Since all Azure-connected support channels are failing, I need help from the Q&A team to escalate this to Azure Billing/Commerce Operations or open a support case on my behalf.

Thank you.

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  1. Chris Marinacci 5 Reputation points
    2026-06-13T04:58:57.37+00:00

    Hi Suchitra,

    Here are the answers to your questions:

    1. Yes, I can sign into the portal under my active tenant.
    2. Under Subscriptions, it says "None of the entries matched the given filter." There is no filter, and there are no subscriptions.
    3. I am using a work/school account, and it belongs to the active tenant.
    4. No, I do not have access to the subscription in any way.
    5. The original Entra tenant was deleted, it is not visible anywhere.
    6. The subscription is a personal one that I started some years ago, I guess that makes it a direct one?

    Thanks,

    Chris

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  2. MohamedRifasMohamedIbrahi-9255 0 Reputation points
    2026-06-12T20:56:18.5966667+00:00

    This issue occurs because the Azure subscription is orphaned after the original Microsoft Entra ID tenant was deleted.

    As a result, the subscription has no directory association, so it cannot be accessed, managed, or used to open support requests through standard Azure portal or support channels.

    The correct resolution is a Directory Reassignment, where Azure Billing/Commerce Operations attaches the subscription to an active tenant.

    Since all normal support paths are blocked (“no-access-group”, empty subscription blade, and support redirects), this requires internal escalation by Microsoft support/Billing team rather than user-side actions.

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  3. MohamedRifasMohamedIbrahi-9255 0 Reputation points
    2026-06-12T20:55:44.52+00:00

    Hello Suchitra,

    Thank you for your response.

    1. I am not able to access the Azure portal under my current/active tenant in relation to this subscription. The subscription does not appear there.
    2. Under Subscriptions, I see “No subscriptions found” and no usable subscription blade or recovery options.
    3. I am signing in using a Microsoft account / work identity that was associated with the original tenant, which has now been deleted. My active tenant identity does not have visibility of the subscription.
    4. I currently have no access to the subscription (no RBAC roles, no billing access within the portal, and no ability to manage it through Azure).
    5. The original Microsoft Entra ID tenant has been deleted, not just inactive or blocked.
    6. This is a direct Azure subscription (not CSP).

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