How do I delete Otter ai?

Good day @Peter Rickaby, and I appreciate the clear explanation of your concern.  

Just to gently clarify before we go any further, this is a user‑to‑user support forum. I don’t have the ability to access or investigate individual accounts because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have access to internal systems or the ability to directly take action on Microsoft product features. However, I truly hope I can help review your situation, offer some guidance, and support you in finding the right next steps as best as possible.   

From the Microsoft Teams side, this usually happens because Otter AI was added as a Teams app in places like your personal apps, a chat, or a meeting, admins may have allowed or automatically installed it through app policies, and even when you use a browser the bot can still join if meeting access settings permit it. 

Note: From what I found, Otter AI is linked to Outlook and can appear in Teams meetings if the meeting was created in Outlook with Otter AI added, so please try the steps in Outlook first, and if you don’t see it there, follow the same steps in Teams.

Option 1: Remove Otter AI from your Teams client and meeting contexts 

Remove Otter AI from your Outlook client and meetings 

If Otter AI appears anywhere inside Outlook, it is important to remove it from all locations where it has been added. Removing it from only one place may not fully resolve the issue. 

Open the New Outlook app or Outlook on the web if you are currently using Classic Outlook > Select Apps, then choose Manage your apps > Locate Otter in the list > Click three-dot icon > Select Remove. 

• If Otter appears inside a meeting: 

Open the meeting > Select the Otter app in the meeting controls > Select More options > Select Remove. 

• If the Otter app is installed on your device: 

Right-click at the Start (Windows icon) > Installed apps > Search for Otter > Uninstall it. 

Option 2: Prevent Otter from joining meetings automatically 

If your main concern is Otter joining meetings, adjusting meeting settings can help prevent this behavior. 

• If you are the meeting organizer: 

Open the meeting in Teams or Outlook > Go to Meeting options. 

Set Who can bypass the lobby to a stricter option such as: 

• Only organizers and co-organizers, or 
• People in my organization. 

This ensures bots or external participants cannot join directly. 

• If your organization supports it, you can ask your admin to enable verification checks for anonymous or untrusted users, which helps prevent bots from automatically joining meetings. You can also share this resource with your organization’s IT admin so they can enable it if available: Require verification checks to join Teams meetings and webinars in your org - Microsoft Teams | Mic… 

Option 3: Check with your organization's IT admin  

If Otter AI keeps coming back after you remove it, you can contact your organization’s IT admin and ask them to remove the app from the Microsoft 365 admin center so it will no longer be available in your Teams. 

Note: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

Please ask your admin to verify the following: 

In Microsoft 365 admin center, go to Settings > Integrated apps > Search for Otter > If the app was deployed there, the admin can remove it. 

If Otter is deployed via Microsoft 365 admin center, removing it manually will not be sufficient and it may return. 

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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