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Has anyone found the fix for the Outlook for Mac calendar crash issue?

Nick Royle 0 Reputation points
2026-06-12T14:25:35.1533333+00:00

Crash Report Below:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

ExceptionEnumString: 50331648

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2026-06-12 14:22:06 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.109.3.26053122

Crashed Module Name: merp

Crashed Module Version: 16.109.26053122

Crashed Module Offset: 0x0000000000004928

Blame Module Name: OlkCalendarUIKit

Blame Module Version: 16.109.26053122

UnsymbolicatedChecksum: 90784EBBB8F0F0756139A717DBDA8150

Blame Module Offset: 0x000000000003aff0

StackHash: df444cd1c97e732e_50331648_main_phx

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016dd18b80

Crashed thread: 0

OS Information

Operating System: Mac OS X 26.5.1 (Build 25F80)

CPU: ARM64e, Logical CPU Count: 8

Physical Memory: 16384 MB

Device_model: MacBookPro17,1

Screen: 5120.000000 x 1440.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 5120.000000, 1440.000000

CrashedApp_Virtual_Memory_Size_MB: 431121.437500

CrashedApp_Resident_Memory_Size_MB: 391.250000

CrashedApp_Memory_Footprint_MB: 371.271118

ErrorReportingDeviceUUID: 571B88B7-2A0C-5F92-8D57-45905C45A323

ErrorReportingUUID: 25F44304-D42F-4A6F-85E1-6D81090FE709

CrashedLogSessionId: 601CB85A-EC15-4BBA-91ED-0DADA23F5315

TimeFromLaunch: 20 hours, 40 minutes, 53 seconds

CrashedSessionDuration: 74453

Total errors on this client: 110

Microsoft Application Information:

PreviewEnabled: true

Audience: Production

SHSuffixKey_0: _phx

AudienceChannel: CC

AudienceGroup: Production

Outlook | MacOS | New Outlook for Mac | For home
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  1. AI answer

    2026-06-12T14:25:57.75+00:00

    The crash is occurring inside the Outlook calendar UI module (OlkCalendarUIKit) and is being reported through Microsoft Error Reporting (merp). There is no calendar‑specific fix in the provided context for version 16.109, but there are known Outlook for Mac calendar crashes that have been fixed in later builds. The supported actions are:

    1. Update Outlook for Mac to the latest build
      Multiple calendar‑related crashes have been fixed in newer versions. For example:
      • A calendar crash on launch and when clicking the Calendar module was fixed in later Beta builds.
      • Other calendar issues (shared calendars, all‑day events, calendar image crashes) are also fixed in recent 16.90–16.91 builds.
        Use Microsoft AutoUpdate on macOS and update Outlook to the newest available version. If already on Beta/Insider, ensure the very latest build is installed.
    2. If Outlook crashes on startup or during sync, ensure not running an older affected build
      Earlier Outlook for Mac builds had a crash when a calendar event had a NULL OriginalStart property; this was fixed starting with version 16.47. If using any older or frozen build (for example via an unmanaged install), update to at least 16.47 or, preferably, the newest 16.9x build.
    3. If Microsoft Error Reporting itself is misbehaving
      If repeated MERP (Microsoft Error Reporting) issues or update failures are seen:
      • Open Microsoft AutoUpdater, right‑click the icon next to “Microsoft Error Reporting 2.2” and choose Show in Finder.
      • This opens /Library/Application Support/Microsoft/MERP2.0. Delete the MERP2.0 folder.
      • Or navigate manually in Finder to Macintosh HDLibraryApplication SupportMicrosoft and delete MERP2.0.
        Then rerun AutoUpdate and install all available Office/Outlook updates.
    4. If Office apps in general are unstable after an OS or app update
      If Outlook and other Office apps are quitting unexpectedly:
      • Quit all Office apps.
      • In Finder → Applications, Command‑click all Microsoft 365 apps and move them to Trash.
      • In Finder, use Go → Go to Folder… and open ~/Library/Containers/.
      • Delete the folders starting with:
        • com.microsoft.Outlook
        • (and, if affected, com.microsoft.Word, com.microsoft.Excel, com.microsoft.Powerpoint, com.microsoft.OneNote).
      • In ~/Library/Group Containers/, move to Trash:
        • UBF8T346G9.ms
        • UBF8T346G9.Office
      • Reinstall Office/Outlook from the Microsoft account subscriptions page and sign in again.
    5. If the crash persists even on the latest build
      Given the crash is in the calendar UI, after updating and reinstalling as above, collect a fresh crash report and open a support case with Microsoft so the Outlook for Mac team can analyze the specific 16.109 calendar crash.

    References:

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