Why is EDGE giving Hmmm… can't reach this page and Google works fine?

When Microsoft Edge shows “Hmmm… can’t reach this page” while other browsers like Google Chrome work, the issue is typically with Edge itself, its network configuration, or cached data rather than the overall internet connection.

Use these targeted checks and fixes:

1. Verify the network and site using another browser
   Since Google (Chrome) works, the network is generally fine. Still, try opening the same site in another browser to confirm the site itself is not down.
2. Restart Edge and the PC
   A running process can interfere with Edge:
   1. Close all Edge windows.
   2. Restart the computer.
   3. Open Edge again and try the site.
   This aligns with the guidance that a program or process might be causing problems and a restart can resolve it.
3. Clear cache and browsing data in Edge
   Corrupted cached files can cause pages not to load even when other browsers work.
   1. In Edge, select Settings and more (⋯) > History > Open history page.
   2. Select Delete browsing data.
   3. Set Time range to All time.
   4. Select at least Browsing history and Cached images and files (or select all boxes if desired).
   5. Select Clear now, then close and reopen Edge and test again.
4. Check for network or DNS issues specific to Edge
   If Edge alone has trouble resolving sites, DNS configuration may be contributing:
   • On Windows, change DNS to a known working server such as Google DNS:
     1. Open Control Panel > Network and Internet > Network Connections.
     2. Right-click the active connection > Properties.
     3. Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
     4. Choose Use the following DNS server addresses and set:
        • Preferred: 8.8.8.8
        • Alternate: 8.8.4.4
     5. Open Command Prompt and run: ipconfig /flushdns.
        Then retry the site in Edge.
5. Update Microsoft Edge
   Outdated Edge builds can have bugs affecting connectivity:
   • Select Settings and more > Settings > About Microsoft Edge and allow it to check for and apply updates.
6. Scan for malware and check security software
   Malware or overly aggressive security tools can interfere with Edge’s connections:
   • Run a malware scan using Windows Security (see the "Run a scan manually" section of Stay protected with Windows Security).
   • If using third-party security software (for example, Norton or McAfee), open it and ensure it is fully updated. If Edge alone is blocked, review that product’s web protection settings for Edge-specific rules.
7. Repair Microsoft Edge
   If the problem persists only in Edge, repair the Edge installation:
   1. Close Edge for all users on the device.
   2. Go to Start > Settings > Apps > Installed apps.
   3. Find Microsoft Edge, select it, then choose Modify.
   4. Approve the UAC prompt (Yes).
   5. Ensure the device is online and select Repair.
      This keeps browser data and settings but reinstalls core components that may be corrupted.

If after these steps Edge still cannot reach pages that work in other browsers, focus on security software rules, VPN/proxy settings, or enterprise policies that might be applied only to Edge.

References:

• What to do if Microsoft Edge isn't working
• Troubleshooting tips for downloading, installing, and updating Microsoft Edge