clipchamp doesn't work at all on my account

Question

clipchamp doesn't work at all on my account

Chayce Marszalek 0

every time i try to open clipchamp, it loads but only displays a white screen that never changes, its only for my account since when i use an alternative account its fine, i cant create an account either because of the same issue, i dont know how to fix it because i cant create an account to fix it. User's image

Chayce Marszalek 0 Reputation points

2026-06-12T16:13:05.25+00:00

and i cant use the app version or redownload it
Jason Ingerman 0 Reputation points

2026-06-12T16:40:14.46+00:00

I have the same problem. Did you find a solution yet?

I've been using Clipchamp to edit videos for a while and everything was working fine last night. I am in the middle of a project that needs to be finished and exported before noon on Monday.

I've tried many suggested fixes and nothing has worked. It behaves like this in the browser version (both Edge and Chrome) and the desktop app.
Mi Es 0 Reputation points

2026-06-12T18:10:27.39+00:00

I also tried reinstalling the app but no luck. Hope there's someone out there who can give answers 🥺
Occam's Razor 0 Reputation points

2026-06-12T18:27:00.9933333+00:00

Seems like everyone using the free version got screwed at the same time by an update. First the background remover disapeared about 2 months ago, and now this cache issue that turns clipchamp into a brick.

I tried everything, deleting all the files and cache I could find, loosing a year of templates I've made up, wanting a complete clean install.

And still the white screen of sweet f@ck all.

Clipchamp has always been glitchy, tempermental and an infuriating pain in the a$$ losing me countless hours of repairing files.

No more. I give it a day and if it doesn't unf@ck itself, then I'm going to learn Davinci and kiss this piece of garbage software goodbye.

I have a daily show to put together and I can't put up with this garbage microsoft program anymore.
Mi Es 0 Reputation points

2026-06-12T18:29:05.9633333+00:00

I tried to Reset and Repair it via Windows Settings > Installed Apps App is working now for me :)
Jason Ingerman 0 Reputation points

2026-06-12T18:39:57.24+00:00

The background remover thing pissed me off too.

i've tried the repair and reset several times before with no luck. i'll give it one more go though... aaaaaand NOPE! Oh well, glad it worked for someone i guess.
Jason Ingerman 0 Reputation points

2026-06-12T18:43:41.3333333+00:00

@Occam's Razor you have a daily show to put out? I'm working on a weekly show and can't imagine doing this daily. I've got an episode to put out on Monday at noon ET and have about 20 minutes of raw footage to work through still.

I've considered learning some of the other free editors out there like CapCut and Shotcut, but they arent as intuitive and user friendly as clipchamp and I keep giving up on them and going back. At this point I dont think I have time to learn before Monday.
Mi Es 0 Reputation points

2026-06-12T18:59:41.5933333+00:00

I tried many things before the app worked for me. At first, the error I encountered was only Project Medias not loading so I uninstalled the app and tried using the online web browser version via Chrome. The online version showed my Projects, but I cannot modify them because it keeps saying I have no internet connection (which I have) so I reinstalled the desktop version. That's when I got the white screen loading page. I uninstalled it again, restart my computer and installed it again but did not open the app then tried the suggestion of Sumit D which is to delete all the folders.
I restarted the PC again but still not working. I closed the app and tried using the RESET and REPAIR. IDK why... but that works!!!
Jason Ingerman 0 Reputation points

2026-06-12T19:35:57.8333333+00:00

web version just started working now. no explanation. I didnt do anything. I just tried it again on a whim. desktop first, which wasnt working, then on chrome and it worked
deniz 0 Reputation points

2026-06-12T20:08:45.75+00:00

Same!! I have to finish this video for my job and Clipchamp does not open from my own computer and from my work computer! I am trying both the online Clipchamp and the app but it just does not load!! Help please
TakeTo 0 Reputation points

2026-06-13T01:25:38.92+00:00

Ok so its not just me, i literally tried everything and nothing works, tried restarting my pc, tried opening clipchamp on a different device, repairing it in the settings, neither do desktop app nor the online app work, i have a small yt channel and i upload daily so i had to make an emergency video yesterday with capcut but capcut is a little confusing to me, thanfully i have 2 already made videos but if clipchamp doesnt start working in the next 2 days idk what to do. clipchamp is just a mess full of bugs, i wanted to switch to davinci resolve and try to learn how to edit in it for like a half a year now but my gpu is too weak and doesnt support it, i just hope clipchamp starts working again soon
Pratyush Motwani 0 Reputation points

2026-06-13T02:44:15.19+00:00

I uninstalled the latest windows update (may have to pause updates as well) and the app is working now.

2 answers

Your answer

Chayce Marszalek 0 Reputation points

2026-06-12T16:13:05.25+00:00

and i cant use the app version or redownload it
Jason Ingerman 0 Reputation points

2026-06-12T16:40:14.46+00:00

I have the same problem. Did you find a solution yet?

I've been using Clipchamp to edit videos for a while and everything was working fine last night. I am in the middle of a project that needs to be finished and exported before noon on Monday.

I've tried many suggested fixes and nothing has worked. It behaves like this in the browser version (both Edge and Chrome) and the desktop app.
Mi Es 0 Reputation points

2026-06-12T18:10:27.39+00:00

I also tried reinstalling the app but no luck. Hope there's someone out there who can give answers 🥺
Occam's Razor 0 Reputation points

2026-06-12T18:27:00.9933333+00:00

Seems like everyone using the free version got screwed at the same time by an update. First the background remover disapeared about 2 months ago, and now this cache issue that turns clipchamp into a brick.

I tried everything, deleting all the files and cache I could find, loosing a year of templates I've made up, wanting a complete clean install.

And still the white screen of sweet f@ck all.

Clipchamp has always been glitchy, tempermental and an infuriating pain in the a$$ losing me countless hours of repairing files.

No more. I give it a day and if it doesn't unf@ck itself, then I'm going to learn Davinci and kiss this piece of garbage software goodbye.

I have a daily show to put together and I can't put up with this garbage microsoft program anymore.
Mi Es 0 Reputation points

2026-06-12T18:29:05.9633333+00:00

I tried to Reset and Repair it via Windows Settings > Installed Apps App is working now for me :)
Jason Ingerman 0 Reputation points

2026-06-12T18:39:57.24+00:00

The background remover thing pissed me off too.

i've tried the repair and reset several times before with no luck. i'll give it one more go though... aaaaaand NOPE! Oh well, glad it worked for someone i guess.
Jason Ingerman 0 Reputation points

2026-06-12T18:43:41.3333333+00:00

@Occam's Razor you have a daily show to put out? I'm working on a weekly show and can't imagine doing this daily. I've got an episode to put out on Monday at noon ET and have about 20 minutes of raw footage to work through still.

I've considered learning some of the other free editors out there like CapCut and Shotcut, but they arent as intuitive and user friendly as clipchamp and I keep giving up on them and going back. At this point I dont think I have time to learn before Monday.
Mi Es 0 Reputation points

2026-06-12T18:59:41.5933333+00:00

I tried many things before the app worked for me. At first, the error I encountered was only Project Medias not loading so I uninstalled the app and tried using the online web browser version via Chrome. The online version showed my Projects, but I cannot modify them because it keeps saying I have no internet connection (which I have) so I reinstalled the desktop version. That's when I got the white screen loading page. I uninstalled it again, restart my computer and installed it again but did not open the app then tried the suggestion of Sumit D which is to delete all the folders.
I restarted the PC again but still not working. I closed the app and tried using the RESET and REPAIR. IDK why... but that works!!!
Jason Ingerman 0 Reputation points

2026-06-12T19:35:57.8333333+00:00

web version just started working now. no explanation. I didnt do anything. I just tried it again on a whim. desktop first, which wasnt working, then on chrome and it worked
deniz 0 Reputation points

2026-06-12T20:08:45.75+00:00

Same!! I have to finish this video for my job and Clipchamp does not open from my own computer and from my work computer! I am trying both the online Clipchamp and the app but it just does not load!! Help please
TakeTo 0 Reputation points

2026-06-13T01:25:38.92+00:00

Ok so its not just me, i literally tried everything and nothing works, tried restarting my pc, tried opening clipchamp on a different device, repairing it in the settings, neither do desktop app nor the online app work, i have a small yt channel and i upload daily so i had to make an emergency video yesterday with capcut but capcut is a little confusing to me, thanfully i have 2 already made videos but if clipchamp doesnt start working in the next 2 days idk what to do. clipchamp is just a mess full of bugs, i wanted to switch to davinci resolve and try to learn how to edit in it for like a half a year now but my gpu is too weak and doesnt support it, i just hope clipchamp starts working again soon
Pratyush Motwani 0 Reputation points

2026-06-13T02:44:15.19+00:00

I uninstalled the latest windows update (may have to pause updates as well) and the app is working now.

Answer 1

Sumit D - IA 170.4K Independent Advisor

Hi,

Please try this:

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type/Paste %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt

Press Enter.

Delete everything in the folder including subfolders - ensure Clipchamp is closed prior.

Restart the comptuer and verify if the problem goes away.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Jason Ingerman 0 Reputation points

2026-06-12T17:02:22.5+00:00

This did not solve the problem. Any other ideas?
Mi Es 0 Reputation points

2026-06-12T18:07:53.56+00:00

Got the same problem (24 hrs). At first I thought there's an update going on but no luck. I tried deleting all the folders just like the suggestion from Sumit D (thank u btw) but still can't login both desktop app and online version. Loading white screen shows "READY IN A MOMENT".
Jason Ingerman 0 Reputation points

2026-06-12T18:14:58.79+00:00

I get the loading animation of the purple clapper board for about a second, then the white screen. Same on desktop and browser.

I have tried 2 other computers. One was a macbook that I have previously used to log in on a browser. that did not work. The other was a windows laptop that had never logged in before and that DID work on the browser (desktop app not installed) but it's not ideal. I really need it to work on the machine i've been using all along.

The fact that it seems to only be a problem on machines that have previously logged in may be helpful from a diagnostic view. Hopefully someone out there know what it means.
Mi Es 0 Reputation points

2026-06-12T18:26:31.3933333+00:00

Ooh, I tried to Reset and Repair it via Windows Settings > Installed Apps
App is working now for me :)
Yorick Van de Voorde 0 Reputation points

2026-06-12T18:27:13.7733333+00:00

Hi, I’m having the same problem here too, both on the app and in the browser. It loads for a moment and then just shows a blank screen... I left it open for at least half an hour in the hope that it would eventually load the home screen, but no luck.
Occam's Razor 0 Reputation points

2026-06-12T18:46:47.0366667+00:00

I did this. I'm about ready to smash things. Nothing works.
Ravityi 0 Reputation points

2026-06-12T19:07:43.05+00:00

Hi, I also have the same problem. having a blank screen and the app doest upload. what else can I do? Is there any problem? It worked yesterday and I didn`t finsh my editing...
Leah Ottem Rowden 0 Reputation points

2026-06-12T19:47:16.2466667+00:00

Help! I can't manage to access Clipchamp anymore. Does anyone know how to fix this?
Ravityi 0 Reputation points

2026-06-12T19:50:50.9+00:00

@Leah Ottem Rowden
Try to open Clipchamp in Anonymous browser. It works for me
TakeTo 0 Reputation points

2026-06-13T01:30:01.4966667+00:00

@Ravityi anonymous browser doesnt work for me, blank screen all over again

Answer 2

Because Clipchamp works on an alternate account and only shows a white screen for one account, the issue is most likely related to cached site data, extensions, or cookies for that specific profile. Use these steps on the affected account/profile:

Make sure the browser and OS are supported and updated
- Use Microsoft Edge or Google Chrome on a desktop/laptop.
- Update the browser and operating system to the latest version.
Free up memory and disk space
- Close other tabs and applications to free RAM.
- Ensure there is more free disk space than the total size of the video files that will be used in Clipchamp.
Disable browser extensions
- Temporarily turn off all extensions (especially ad‑blockers, privacy or translation add‑ons).
- Reload the Clipchamp page and try to sign up/open it again.
Clear Clipchamp cache for that account
- Sign out of Clipchamp/Microsoft 365 in that browser profile.
- Clear the browser cache selecting All time and at least Cached images and files.
- Restart the browser using edge://restart or chrome://restart.
- Open Clipchamp again and try to load the home page or sign‑up page.
Advanced: clear Clipchamp site data
- Open Edge/Chrome Developer Tools (More tools > Developer tools).
- Select the Application tab, then Storage.
- Choose Clear site data for Clipchamp.
- Refresh the Clipchamp page and try again.
Check cookie settings (especially for work/school accounts)
- In Edge: Settings > Site permissions > Cookies and site data.
- Allow sites to save and read cookie data and ensure third‑party cookies are not blocked.
- Add microsoft.com and microsoftonline.com (and the Microsoft 365 Clipchamp launch URL) to Allow.

If Clipchamp still only shows a white screen after these steps on that account, use the working account as a temporary workaround and contact support with details of the affected account, browser, and steps already tried.

References:

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clipchamp doesn't work at all on my account

2 answers

Hi, I also have the same problem. having a blank screen and the app doest upload. what else can I do? Is there any problem? It worked yesterday and I didn`t finsh my editing...

Your answer