how to reinstall office 2016 on a new computer, old computer is dead

To reinstall Office 2016 on a new computer when the old one is dead, use the Microsoft account that was associated with the Office 2016 license, then contact support if activation or account issues occur.

1. Go to the Services & subscriptions page
   • Open https://account.microsoft.com/services.
   • Sign in with the same Microsoft account that was used to redeem/activate Office 2016.
   • Under Services & subscriptions, locate the Office Home & Student/Office 2016 product.
2. Download and install Office 2016 on the new PC
   • From the Office 2016 entry, select Install.
   • Depending on the browser, select Open file/Setup/Save File when prompted.
   • If asked “Do you want to allow this app to make changes to your device?”, select Yes.
   • Wait until the “You're all set! Office is installed now” message appears, then close the installer.
   • Use Start → search for Word/Excel/etc. to open an Office app.
3. Activate Office 2016
   • When an Office app opens, sign in with the same Microsoft account used above if prompted.
   • If activation issues appear, use the guidance in the reactivation article to reinstall/activate from the associated account: sign in to the Services & subscriptions page and install from there.
4. If Office 2016 was preinstalled on the old PC
   • If Office 2016 originally came pre-installed and the PC was reset or is no longer usable, reinstall by following the version-specific steps in the reinstall article for Office 2016/2019/2021.
5. How to talk to someone at Microsoft
   • If there are problems finding the license, signing in, or activating, contact Microsoft support:
     • Use the Contact Microsoft section in the download/install article to reach support.
     • Alternatively, use the general Microsoft support contact page at https://support.microsoft.com/contactus/.
   • For phone-based help, use the customer service phone numbers page referenced in the Q&A context.

If a live agent is needed, use the Get Help app on Windows (search for “Get Help”), type the issue, choose Contact support, select the relevant product (Office), and then choose chat or request a call back.

References:

• Download and install or reinstall Office 2021, Office 2019, or Office 2016
• Office 2016 - 2021 on a PC
• Troubleshoot installing Office
• Reactivate Microsoft 365 or Office
• Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac
• Office is no longer on your PC after you do a Recovery in Windows
• Need help with Office 2016 in Microsoft 365 for business?
• Move my Home and Student 2016 to a new computer - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• I just bought Office for Home and Business and now "No license found" - Microsoft Q&A