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Clipchamp not working

Ryun Chang 0 Reputation points
2026-06-13T00:17:42.6266667+00:00

This is June 2 and Clipchamp is not working. I see just the white screen. I know others have the same problem. Is Microsoft working on it?

Microsoft 365 and Office | Clipchamp | Other

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  1. John DeV 164.6K Reputation points Independent Advisor
    2026-06-13T01:03:15.44+00:00

    Hi, good day!

    I checked current reports and haven't found any indication of a widespread Clipchamp service outage at this time. However, I am seeing multiple recent reports from users experiencing a blank white screen or loading issues in Clipchamp, which may suggest a problem related to a recent update or a client-side issue rather than a complete service outage.

    Since several users appear to be reporting similar symptoms, it may be worth monitoring for additional reports and escalating the issue to the Clipchamp product team if the problem continues or becomes more widespread.

    Open Clipchamp

    Look for the Help icon > speech bubble (Support chat) icon in the top-right or header area.

    Submit your suggestion or issue directly to the team.

    In case you still can't access this, please report the issue via Feedback Hub app

    https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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  2. AI answer

    2026-06-13T00:18:07.05+00:00

    Clipchamp can show a blank or white screen when certain conditions are not met, but the context does not state whether there is an active Microsoft-side incident.

    From the available information, the following local causes and mitigations are documented:

    1. MCAS / conditional access (work or school accounts)
    • Clipchamp for work or school cannot run on MCAS URLs (those ending with mcas.ms).
    • If Microsoft Cloud App Security or related conditional access policies are enabled, Clipchamp may not load and instead show a blank screen.
    • In that case, a tenant admin must adjust those policies; Clipchamp cannot be used on MCAS URLs.
    1. Browser and cache issues
    • Use the latest version of Microsoft Edge or Google Chrome.
    • Clear the browser cache (time range: All time, and select Cached images and files only), then restart the browser using edge://restart or chrome://restart.
    • Keep Clipchamp in a single foreground tab and close other tabs/apps to free resources.
    1. Extensions and privacy tools
    • Privacy or ad-blocking extensions can interfere and cause loading issues.
    • Whitelist Clipchamp:
      • Personal accounts: https://app.clipchamp.com/
      • Work/school accounts: the organization’s SharePoint or OneDrive URL (for example, https://contoso.sharepoint.com/).
    • Alternatively, temporarily disable extensions, restart the browser, and reload Clipchamp.
    1. Hardware / environment support
    • Clipchamp requires a supported desktop or laptop environment.
    • If a message appears that hardware is not supported, ensure:
      • Using a desktop/laptop (not a tablet/phone).
      • Using Edge or Chrome.
      • Browser and operating system are fully updated.

    If these steps do not resolve the white screen, the documented next step for persistent issues (especially export or loading problems) is to contact Clipchamp support for further analysis of the environment and project.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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