Plan - Reporting Considerations

  • Applies to: Microsoft Teams

This article is for IT Pros and administrators who want to learn about historical reporting for Teams Phone Agents, Auto Attendants, and Call Queues.

Reporting and Nesting

Teams Admin Center Usage reports

The Auto Attendant Usage and Call Queue Usage reports in Teams Admin Center only provide a count of the number of calls received. These reports also don't support the following:

  • Reporting on auto attendants or call queues that are nested without resource accounts
  • Nest with resource accounts if you need to use the Teams Admin Center reports
  • More than 28 days of reporting
  • 45 days is available with the Auto Attendant and Call Queue historical reports in Power BI and in Queues App
  • Authorized users
  • Authorized users don't have access to Teams Admin Center

Auto Attendant and Call Queue historical reports in Power BI

The Auto Attendant and Call Queue historical reports, supports nesting with or without resource accounts.

In addition:

  • Authorized users see only the auto attendants, call queues, and the associated representatives they're authorized for.
  • They can be authorized to see every auto attendant, call queue, and representative if need.
  • Administrators see all the auto attendants, call queues, and representatives configured in the tenant

Queues App historical reporting

For information about reporting with nested auto attendants and call queues in Queues App, see Use the Queues App for Microsoft Teams.

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