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Can't install Dynamics 365 Field Service application

Summary

This article helps administrators resolve errors that occur when you try to install the Microsoft Dynamics 365 Field Service application in a Microsoft Power Platform environment. Common issues include a lack of support for the Common Data Service (CDS) instance, and a missing Field Service entry in the list of available Dynamics 365 apps. These errors typically occur if the environment isn't set up to have a Dataverse data store, if Enable Dynamics 365 apps isn't turned on, or if the required licenses or roles aren't assigned.

Symptoms

When you try to install the Dynamics 365 Field Service application in your environment, you experience one or more of the following problems:

  • You receive the following error message:

    Installing Field Service on a CDS instance is not supported

  • You can't find "Field Service" in the list of apps.

CDS instance isn't supported

Cause

This problem occurs because you try to install Dynamics 365 Field Service in a CDS environment that doesn't have a Dataverse organization provisioned or doesn't have the Enable Dynamics 365 apps option turned on.

Solution

To resolve this problem, follow these steps:

  1. Sign in to the Power Platform admin center.

  2. Select Manage > Environments, and then select your environment.

  3. Check whether the environment has a Dataverse data store and the Enable Dynamics 365 apps option is turned on.

  4. If the settings in the previous step aren't correct, create an environment that has the correct configuration, and then try the installation again.

Can't find Field Service in the apps list

Cause

This problem occurs because one or both of the following requirements aren't met:

  • You must be assigned the System Administrator or Dynamics 365 admin role.
  • You must have an active Field Service license assigned to your account.

Solution

  1. Check whether you're assigned either the System Administrator or Dynamics 365 admin role.

  2. Check whether you have an active Field Service license assigned to your account. Sign in to the Microsoft 365 admin center, and go to Billing > Licenses.

  3. Check whether the environment has a Dataverse data store, and the Enable Dynamics 365 apps option is turned on. See CDS instance isn't supported.

  4. If all requirements are met, sign out and then sign back in. Or, clear your browser cache.

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