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Deleted authentication and how to get it back

Brett Scott 0 Reputation points
2025-07-27T00:43:59.9566667+00:00

I deleted a Roblox authenticator and now I’m at unable to login to my account due to there being a 6 digit code on Roblox that I get from the authenticator app. I need help getting it back into the authenticator app.

Microsoft Security | Microsoft Authenticator

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  1. Kai-H 19,130 Reputation points Microsoft External Staff Moderator
    2025-07-27T05:39:38.3966667+00:00

    Hi Brett Scott,Welcome to Microsoft Q&A.Sorry for this unwanted experience. It sounds like you've lost access to your Roblox authenticator app, which is required for the 6-digit verification code. Here are some troubleshooting steps you can try to resolve this issue:Use Your Backup Codes (Fastest Solution)

    When you enabled 2-Step Verification (2SV), Roblox provided 10 backup codes. Check your:

    • Email (search for "Roblox backup codes")
    • Saved files/documents (e.g., screenshots, text files)

    If you find them:

    • Go to the Roblox login page.
    • Enter your username/password.
    • When prompted for the 6-digit code, click "Use a Backup Code".
    • Enter one of the backup codes to log in.

    Recover via Email or Phone (If Setup)

    On the login screen:

    • Enter your username/password.
    • Click "Forgot your code?" or "Lost your authenticator?".
    • If you linked your email or phone number to Roblox, you can request a reset link or SMS code.

    Contact Roblox Support (If You Have No Backup Codes)

    If you can’t recover with the above steps:

    • Go to the official Roblox Support Page.
    • Submit a ticket under "Account Hacked or Can't Log In" → "Two-Step Verification".
    • Include critical details: Email/phone linked to the account. Billing receipts (if you made purchases, e.g., last 4 digits of the card). Past usernames, creation date, or other proof of ownership.
    • Roblox will verify your identity and disable 2SV so you can log in.

    Hope this can help resolve your problem. Please get back if you need further assistance or have other questions.

    Best regards,

    Kai Ho | Microsoft Q&A Specialist 

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