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How can I remove an registered account from Microsoft Authenticator

Leonardo Bruno 5 Reputation points
2025-09-30T19:30:44.8966667+00:00

Hi, I’m having trouble removing an old work account from the Microsoft Authenticator app. Unlike my other accounts, this one does not show the “Remove account” option in its settings.

Steps I followed:

  1. Open Microsoft Authenticator app
  2. Select the account
  3. Tap the settings (gear) icon in the top-right corner → Expected: “Remove account” button → Actual: Button is missing

Has anyone else experienced this issue and found a solution?

Thanks in advance! Please let me know if I should adjust the category of my question.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-09-30T20:22:23.3666667+00:00

    Hi Leonardo,

    Thank you for posting your problem i am here to help you today. Possible the reason remove account button is missing you are using a Work or School profile.

    Try this step to remove your account from Microsoft Authenticator.

    Using IOS

    Go to Settings

    General

    Storage

    Authenticator

    Offload App

    Using ANDROID

    Go to Settings

    Account

    Manage Account

    Tap and remove your account registered to your Microsoft Authenticator.

    For more details you can check this article from Microsoft: remove all accounts from Microsoft Authenticator

    https://support.microsoft.com/en-us/account-billing/how-to-sign-out-from-authenticator-c3ff49e6-e172-4134-abeb-ced28a0ed8c3#id0ebbf=ios

    Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know.

    Best regards,

    Jansher

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  2. Jeffrey Bradway 0 Reputation points
    2026-06-11T18:20:45.6433333+00:00

    I don't have any "Remove" button either. I am on Android 13. I can open the Authenticator app, click on an old account. Under the Manage section I see the following:

    • Change Password
    • Update security Info
    • Review recent activity
    • reset device notifications.

    There is a gear icon in the upper right on this old account. If I click the gear icon I only see the following:

    • Account name <my old account name. >

    That single line is clickable but only allows me to rename the old account. There appears to be no way to clean up any of the several old accounts that are stuck here.

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  3. JANSHER LIWAG 8,850 Reputation points Independent Advisor
    2025-10-02T13:30:28.63+00:00

    Hi Leonardo,

    We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? feel free to message me.

    Best regards,

    Jansher

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