22,759 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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Fully compromised Microsoft 365 Family account - hacker owns 2FA and recovery email - need urgent help

Hi Microsoft Community, My Microsoft account has been fully taken over by a hacker and I have exhausted every automated recovery option. I am hoping a Microsoft staff member or moderator can help escalate my case. WHAT HAPPENED My account was compromised…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-10T01:56:35.74+00:00
Liam 0 Reputation points
answered 2026-06-13T04:48:01.64+00:00
Darhyl Amizola 43,535 Reputation points Independent Advisor
1 answer

Account locked

Hey I have my Xbox account locked because of my outlook.com email, and I’ve been trying to recover it for almost 2 years and I’m in the same place I started. I’ve had this account forever and everything with that email is locked, Spotify, Netflix, Gmail,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-13T04:41:30.6666667+00:00
Jace Jimenez 0 Reputation points
answered 2026-06-13T04:41:46.7366667+00:00

AI answer

2 answers

Microsoft emial issue

I cant use my Microsoft account because some guy tried to hack it and they couldn't I tried to reset my email but it sending to and old alt email that I put and forgot the password instead of the new alt email that I put back then so I can reset my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T21:39:56.7666667+00:00
Yuno 0 Reputation points
answered 2026-06-13T02:57:49.69+00:00
Estrella721 39,590 Reputation points Independent Advisor
0 answers

Microsoft account creation failed

About an year ago my microsoft account was compromised and after contacting support the xbox account's details assosiated with it were transfered to another of my accounts but the original microsoft account was suspended. Now if i try to log in to this…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-13T00:04:48.4233333+00:00
Hristo Yordanov 0 Reputation points
edited the question 2026-06-13T00:14:07.8133333+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
2 answers

Son's microsoft account was hacked

Hello! I am trying to see if I can make one final plea to see if I can get my son's Microsoft account back. On April 10th, 2026 it was hacked. I have been trying now since then to get his account back. I have called, been rerouted, tickets escalated and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T21:01:43.37+00:00
Sam H 0 Reputation points
edited the question 2026-06-13T00:00:57.2666667+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
0 answers

hacked account

My Microsoft account appears to have been compromised today. My original Microsoft account email was [******@outlook.com] and my Xbox gamertag is CPT Wynny. I was successfully using the account earlier today. I have an active Game Pass subscription on…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T22:21:32.72+00:00
jamie wynn 0 Reputation points
1 answer

Microsoft/Minecraft account hacked

So I allowed my friends to use my laptop for a bit. They joined a random server on discord that was minecraft related and in order to verify, they had to give my minecraft user and email connected to it. I never allowed them to do that by the way, but…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-11T21:55:03.53+00:00
z1n0 0 Reputation points
answered 2026-06-12T22:10:06.5+00:00
Darhyl Amizola 43,535 Reputation points Independent Advisor
1 answer

How can I get Codes sent to BOTH of my Hotmail emails?

When I sign up on a website, or just need to get a code for verification from existing website using my business Hotmail account, I cannot receive codes. In order to get a code, I have to use my personal account only. I thought my 2 Hotmail accounts were…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T21:28:44.0333333+00:00
Navyveteran 0 Reputation points
answered 2026-06-12T21:29:06.73+00:00

AI answer

2 answers

Email recovery

So my dad got a new phone and his old phone got completely erased and he needs his password and he doesn’t know it we’ve tried to do the email recovery and it wasn’t up to par with what we put and the other email that we can get a code from doesn’t get…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T18:53:20.3266667+00:00
Ayden tran 0 Reputation points
edited the question 2026-06-12T20:30:54.1666667+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
2 answers

Can’t recover account

I am unable to recover my account <removed PII>@hotmail.co.uk. It worked once but got deactivated a couple of weeks later. I have access to the verification email but I am not getting any codes either. Is there any way I can get support to verify…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-31T19:39:56.47+00:00
Ghislaine Stokes 0 Reputation points
edited the question 2026-06-12T19:25:39.16+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
2 answers

I need to update my phone number to-removed for privacy- in Outlook.com. For verifications.

Am I doing this right? Do I sit here and wait ? Please advise.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T17:34:27.11+00:00
Felix Martinez 0 Reputation points
answered 2026-06-12T18:33:50.05+00:00
Darhyl Amizola 43,535 Reputation points Independent Advisor
1 answer

email hacked

someone hacked my email.box email coming non stop .try to deleted but nothing changes

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T14:04:30.6933333+00:00
martynas m 0 Reputation points
answered 2026-06-12T14:53:26.0933333+00:00
EmilyS726 238.9K Reputation points Independent Advisor
3 answers

How can I remove an registered account from Microsoft Authenticator

Hi, I’m having trouble removing an old work account from the Microsoft Authenticator app. Unlike my other accounts, this one does not show the “Remove account” option in its settings. Steps I followed: Open Microsoft Authenticator app Select the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-09-30T19:30:44.8966667+00:00
Leonardo Bruno 5 Reputation points
commented 2026-06-12T14:44:57.3066667+00:00
Hornblower409 9,445 Reputation points
2 answers

i have got locked out of my personal outlook account. account is now blocked

i have got locked out of my personal outlook account and i have tried the account request submission, tried to reset my password with mobile phone verification and still no luck. i urgently need access to my account.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T09:20:50.88+00:00
C Breen 0 Reputation points
commented 2026-06-12T13:37:19.2133333+00:00
C Breen 0 Reputation points
1 answer

Adding an android phone to my Microsoft 365 account.

I have been trying to add my android phone to my microsoft account, I have tried to do this by scanning the QR code, which has been unsuccessful, I then chose the option to link without using a QR code, I get so far going through the steps until my phone…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T11:05:03.3466667+00:00
Christopher Parvin 0 Reputation points
answered 2026-06-12T13:23:26.2866667+00:00
Rodrigo Queiroz 78,005 Reputation points Independent Advisor
0 answers

wHY IS THERE AN XBOX ACCOUNT ON MY PROFILE??????

I am so tired of talking to a bot that is really no help at all. If you're going to have an AI component, make sure it can actually help your customers!!!!! Even the directions it gives seem to be obsolete!!! Why is there a xbox profile on my account?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-11T16:53:07.57+00:00
Angela Watkins 0 Reputation points
edited a comment 2026-06-12T13:12:40.9666667+00:00
Hornblower409 9,445 Reputation points
1 answer

Deleted Hotmail alias cannot be restored or re-added

Hello, I previously owned a Hotmail address that was accidentally deleted several months ago. Later, I created an Outlook account using the same username. Now, when I try to sign in to the old Hotmail account, Microsoft says the account does not exist.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T03:33:25.5933333+00:00
Abdallah Makkawi 0 Reputation points
edited an answer 2026-06-12T10:54:52.3133333+00:00
Hornblower409 9,445 Reputation points
2 answers

Trying to add an Alias account as primary.

In trying to add an alias email account to make as primary,( because of hackers attempting to log into my account.) I managed to create a new email account but when trying to make that account the primary, I keep getting the error message of…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T04:06:25.3+00:00
Greg Gilham 0 Reputation points
answered 2026-06-12T10:45:54.86+00:00
Hornblower409 9,445 Reputation points
1 answer

trying to contact microsoft to prevent myself loosing everything and being in jail by the end of the week

Hi so i just want someone from microsoft to look at my onedrive accounts and microsoft accounts and any other associated accounts and tell me how to stop my ex uploading files, deleting files using my accounts to commit crimes that are going to cost me…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-11T23:16:45.4233333+00:00
Ashley Riley 0 Reputation points
edited the question 2026-06-12T10:38:58.7+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator
1 answer

Someone else is using my phone number for their microsoft account.

Hello, I went to log into Minecraft for the first time in a while and attempted to use my phone number as I have in the past. However, attempting to log in with my phone number told me that my password was wrong, so I reset it, and found myself in…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-12T03:08:38.4+00:00
Sophie Howard 0 Reputation points
edited the question 2026-06-12T10:31:09.2166667+00:00
Gérard Oomens 123.5K Reputation points Volunteer Moderator