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I have moved country and can't pay for my subscription with new currency
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Didn't work. I cancelled my subscription and entered new billing and account addresses. Waited 24 hours. The recurring billing still shows the old currency.
Hi, I'm John! I will help you with this.
Microsoft ties your billing currency to the region where the MS 365 subscription was first purchased, the best way to update it is to cancel your current subscription, change your Microsoft account region to your new country, and then repurchase the subscription there.
This will ensure your billing matches your new local currency and payment methods.
"Cancel a Microsoft 365 subscription" https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
"Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283
I really hope this information is helpful! Let me know if you have any further questions or concerns.
Regards,
John J.D.
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John - thank you for the suggestion - I have the same problem, but with a nuance - I have repeatedly tried to change my country to where I now live; the system will not permit me as it refers to a privacy issue wrt Family Safety account (must be a very old setting as I am 60+ and my kids are adults). So I go around in circles on that. Second issue is that the subscription is in Indian rupees, lived there for many years, and the subscription will only permit in INR billing - I don't have a INR CC so want to bill in USD or S$. Can't get anywhere.
So my question is - if I cancel the subscription as you suggest above, will I be able to recover all my old mails and stored files with the new subscription? And also will I be able to set up a new subscription in the new location/currency - or will I be back in the same doom loop.
Thanks for your advice. Mike
AI answer
If you have moved to a different country and are unable to pay for your subscription with the new currency, you may need to update your billing information to reflect your new location. This typically involves changing your payment method and ensuring that it is issued from the same country/region as your Microsoft account. You can do this by accessing your account settings and updating your payment information accordingly.
If you continue to face issues, consider contacting Microsoft support for assistance with your account and billing changes.
References: