24,960 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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2 answers

Why am I paying $16 a month just to access my Hotmail?

I’ll admit there’s a lot emails in there but I was a very early adopter of Hotmail, hence my email address. I’ve read hear that you don’t need to be a Microsoft 365 member to access your hotmail. But before becoming a 365 member, it locked me out of…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-13T02:29:05.2666667+00:00
Marc D 0 Reputation points
answered 2026-06-13T03:05:24.22+00:00
Sumit D - IA 170.4K Reputation points Independent Advisor
2 answers

unwanted charges

I just switched from a family plan to a premium plan. i have been charged 3 times for from my bank of $10.61.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-13T01:29:20.4966667+00:00
Cheryl Mahannah 0 Reputation points
answered 2026-06-13T02:02:34.28+00:00
EmilyS726 238.9K Reputation points Independent Advisor
3 answers

I have moved country and can't pay for my subscription with new currency

I have moved country and can't pay for my subscription with new currency

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-11-12T09:06:47.62+00:00
Julie Josey 0 Reputation points
commented 2026-06-13T01:59:58.7266667+00:00
Michael Holland 0 Reputation points
1 answer

Account No longer exists

I have had a Microsoft account that was once a BT account. On ceasing with BT, Microsoft took over the account and charged me annually. Suddenly, without warning, the account no longer exists, but I am still billed for it. I can't get hold of anyone…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T15:03:35.3233333+00:00
William Powers 0 Reputation points
answered 2026-06-13T01:45:27.68+00:00
Xavier-D 9,180 Reputation points Microsoft External Staff Moderator
2 answers

I have a subscription from a different account and want to cancel

I have a recurring subscription on account ******@outlook.com which i would like to cancel , but i forgot password for that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T22:09:02.3633333+00:00
sri venkat 0 Reputation points
answered 2026-06-12T22:46:40.61+00:00
Darhyl Amizola 43,535 Reputation points Independent Advisor
2 answers

How do I actually get someone to talk or chat with

Your AI answers are not helping me. I need to talk with someone who knows what they are doing and can help me fix my problem

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T20:40:13.5766667+00:00
George Gaspar 0 Reputation points
commented 2026-06-12T22:25:42.92+00:00
Bulldog 2,310 Reputation points
3 answers

how to download and reinstall office 2013 student

Had to reload my computer and I need to download and reinstall office 2013 Home & Student - I have the key.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T18:37:34.3+00:00
Sandy Tamblin 0 Reputation points
answered 2026-06-12T18:50:12.27+00:00
Stefan Blom 342.2K Reputation points MVP Volunteer Moderator
2 answers

Charged for free trial

Why was I charged for a free trial of office 365 family when I have a month free trial for subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T15:33:34.6433333+00:00
Melinda Burnette 0 Reputation points
answered 2026-06-12T16:16:50.5833333+00:00
Gunasekar N 69,550 Reputation points Independent Advisor
2 answers

Transfer Office 2024 license

I need to transfer 2 Office Home & Business 2024 to another account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T10:52:39.8666667+00:00
Francesco De Palo 0 Reputation points
answered 2026-06-12T12:35:38.62+00:00
Gunasekar N 69,550 Reputation points Independent Advisor
1 answer

I cannot access my subscription details

My microsoft 365 office account says it doesn't have devices or payment methods but I get billed once a year. When I log into my account, It doesn't show anything. Maybe its because its an older account? I used to have access to It. Its a family 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T09:47:42.88+00:00
Jin Chan 0 Reputation points
answered 2026-06-12T12:00:52.7533333+00:00
DaveM121 889.2K Reputation points Independent Advisor
2 answers

Cannot make payment

I have inputted all card payment details, but your system refuses payment because it 'needs a billing address' which I have already entered and can see on your system, please fix this anomaly so that I do not lose my account, many thanks,

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T08:27:38.43+00:00
Tim Cahalane 0 Reputation points
answered 2026-06-12T09:55:31.31+00:00
Sumit D - IA 170.4K Reputation points Independent Advisor
1 answer

Can't create Accounts

Tôi bị chặn tạo tài khoản Microsoft, bất cứ mail nào tạo mới cũng bị chặn trên pc của tôi

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T09:46:07.6166667+00:00
Hieu Tran 0 Reputation points
answered 2026-06-12T09:46:22.4+00:00

AI answer

4 answers

Can not change payment method of an expired credit card

I need to renew my account and i can not delete the expired credit card!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T17:32:04.72+00:00
Jesse J Williams 0 Reputation points
edited an answer 2026-06-12T05:33:56.7066667+00:00
Stefan Blom 342.2K Reputation points MVP Volunteer Moderator
2 answers

Unable to accept Family Subscription for Premium Subscription

Subscription owner sent me an email invite (from his Subscription Dashboard) to join his family and use premium subscription. I am not able to accept the invite because keep receiving error message "Sorry something went wrong", numerous times.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-12T04:01:19.8333333+00:00
Rebecca Scott 0 Reputation points
answered 2026-06-12T05:02:04.21+00:00
paulr0511 45,500 Reputation points Independent Advisor
2 answers

Billing Issue

I'm receiving a note that there is a billing issue and to update my payment method. I did this but cannot log in to email account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T21:57:42.7066667+00:00
Rev. Fr. Milovan Katanic 0 Reputation points
answered 2026-06-11T22:34:00.13+00:00
John Jefferson Doyon 72,945 Reputation points Independent Advisor
2 answers

How do I know if my Microsoft office 365 allows having it on up to 5 computers?

How do I know if my Microsoft office 365 allows having it on up to 5 computers?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T20:47:30.2+00:00
Roberto Morrison 0 Reputation points
answered 2026-06-11T21:21:31.2666667+00:00
EmilyS726 238.9K Reputation points Independent Advisor
1 answer

how to get refund on microsoft 365 subscription

how do i get a refund on a microsoft 365 subscription. i keep getting refered to different sites but not one of them facilitats a actual refund

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T19:00:05.87+00:00
Grace Davis 0 Reputation points
answered 2026-06-11T19:00:21.25+00:00

AI answer

2 answers

Notification of billing problem

On 6/2/2026 my credit card flagged my Office 365 recurring billing as fraudulent . I contacted the credit card company and immediately paid the $137.79. Looking at the Microsoft account it shows that it was paid and the next payment due is 6/2/2027. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T17:57:40.3833333+00:00
Tim Coe 0 Reputation points
edited the question 2026-06-11T18:33:26.44+00:00
EmilyS_726 18,965 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Can't add phone number to microsoft account

Can't add phone number to my Microsoft account. Windows 11. Your help would be greatly appreciated. THANK YOU.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T17:47:21.9933333+00:00
Wallace Braud 20 Reputation points
answered 2026-06-11T18:26:51.29+00:00
Wallace Braud 20 Reputation points
1 answer

Product key

I am having problems with a product key even though i have already purchased a family plan on my account. it is not recognising my sign in details Move from Microsoft 365 and Office | Subscription, account, billing | For business | Windows

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-11T08:56:37.1033333+00:00
Dream Doors - Solihull 0 Reputation points
edited the question 2026-06-11T14:12:49.7233333+00:00
Kai-H 19,130 Reputation points Microsoft External Staff Moderator