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You don't have any bitlocker key uploaded to your account

Vidhan Admin 0 Reputation points
2026-04-21T10:50:59.58+00:00

Hello,

I’m facing an issue with my PC where it is prompting me to enter the BitLocker recovery key.

I logged into my Microsoft account via the recovery portal (aka.ms/recoverykey), but it shows the message:

"You don't have any BitLocker recovery keys uploaded to your account."

Although my device details and serial number are displayed correctly, the recovery key is not available.

Could you please guide me on how to recover or locate my BitLocker key? Any help would be greatly appreciated.

Thank you.

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
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  1. Harry Phan 21,825 Reputation points Independent Advisor
    2026-04-21T13:26:43.03+00:00

    Hello Vidhan Admin

    If the recovery portal shows your device but no key, it means the BitLocker recovery key was never uploaded to your Microsoft account. The key is generated at the time BitLocker was enabled and is stored in one of a few possible locations: printed or written down, saved as a .txt file on a USB drive or another disk, stored in Active Directory/Azure AD if the device is domain-joined, or saved to a different Microsoft account if multiple were used. Check C:\Windows\System32\BitLockerRecoveryKey for any saved files, search your documents for files named BitLocker Recovery Key.txt, and verify if your organization’s IT department has escrowed the key in AD under the computer object. If none of these yield results, unfortunately there is no supported way to bypass BitLocker; without the recovery key the encrypted data cannot be accessed. At that point, the only option is to reset or reformat the drive, which will erase all data. If this is a corporate device, contact your IT administrator, as they may have the recovery key stored centrally.

    If the above response helps answer your question, please hit "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    Harry.

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