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ONE DRIVE KEEP ON FREEZE AND LOADING WHEN I LOGIN INTO THE ACCOUNT

Faiz 0 Reputation points
2026-04-24T02:42:14.2833333+00:00

I am currently experiencing an issue when trying to log into OneDrive.

After entering my correct email address, the page gets stuck on a loading screen and does not proceed further. However, if I enter an incorrect email address, I receive an error message indicating that the email is invalid. This suggests that the system is partially responding, but the login process does not complete.

I have already tried the following troubleshooting steps:

  • Reinstalling the OneDrive application
  • Clearing unnecessary files and cache
  • Restarting my device
  • Following standard troubleshooting steps found online

Unfortunately, the issue still persists.

Could you please assist me in resolving this issue? Kindly let me know if you require any additional information.

Thank you for your support.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Kai-H 19,130 Reputation points Microsoft External Staff Moderator
    2026-04-26T08:26:43.0066667+00:00

    Hi, Faiz

    This usually means the account itself is fine, but the local OneDrive sign-in data on the PC is stuck, or something on the network is blocking the sign-in page from finishing. The fact that a wrong email gives an error is a good sign, because it shows OneDrive is still responding.

    Besides the solutions provided by the Q&A Assist, here are some suggestions you can try:

    First, check if you can sign in normally at OneDrive on the web. If the website works but the app does not, the problem is likely with the Windows app cache rather than your account.

    Open Credential Manager and remove old OneDrive or Microsoft 365 entries, then restart the PC and try again. Corrupted saved credentials can keep OneDrive on the loading screen.

    If none of that works, try signing in from a new Windows user profile. If that works, the issue is likely with the current Windows profile.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."    

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  2. AI answer

    2026-04-24T02:42:27.14+00:00

    Use the following steps in order, testing OneDrive sign-in after each step:

    1. Confirm the account and password
    • Sign in to the Microsoft account directly in a browser via the Microsoft Account dashboard to verify that the account and password work and there are no authentication issues.
    • If the password or username might be wrong, use the Microsoft account sign-in helper linked from the OneDrive sign-in article.
    1. Check if OneDrive is actually signed out
    • If the OneDrive icon in the taskbar is gray with a line through it, it means not signed in.
    • Select the gray icon and, on the “Set up OneDrive” screen, enter the same email and password used successfully in the browser.
    1. Check internet/firewall/VPN
    • Because the wrong email is rejected but the correct one hangs, network filtering can block the sign-in completion.
    • Temporarily disconnect from VPN (if any) and try again.
    • If possible, connect the PC to a mobile hotspot and try signing in. If it works there, the issue is likely with the ISP or firewall.
    • If using a managed network, ask the admin/ISP to ensure access to Microsoft 365 and OneDrive endpoints is allowed (see “Required URLs and ports for OneDrive” in the OneDrive issues article).
    1. Clear cached OneDrive credentials (Windows) Expired or corrupt cached credentials can block sign-in.
    • Press Windows key + R.
    • Enter: %localappdata%\Microsoft\OneDrive\settings and select OK.
    • Delete the file PreSignInSettingsConfig.json.
    • Start OneDrive again and try to sign in.
    1. Unlink and relink or reinstall if needed
    • If OneDrive partially signs in or shows as not connected, unlink and relink the account following the “Unlink and re-link OneDrive” guidance in the error 0x8004def7 article.
    • If the problem persists, uninstall OneDrive from “Apps & features” and reinstall it using the latest version from the official OneDrive download page, then sign in again.

    If after these steps the correct account still hangs on loading while the wrong one is rejected immediately, and the account works in a browser, contact Microsoft support or the organization’s IT admin (for work/school accounts) to check for account or service-side issues.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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