15,530 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags

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ONE DRIVE KEEP ON FREEZE AND LOADING WHEN I LOGIN INTO THE ACCOUNT

I am currently experiencing an issue when trying to log into OneDrive. After entering my correct email address, the page gets stuck on a loading screen and does not proceed further. However, if I enter an incorrect email address, I receive an error…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-24T02:42:14.2833333+00:00
Faiz 0 Reputation points
commented 2026-06-13T03:08:46.8533333+00:00
Annette 0 Reputation points
1 answer

Problèmes techniques One drive

Bonjour, J'ai un abonnement one drive qui me permet d'avoir un certain stockage. Le problème est que mes photos et vidéos qui sont télépchargés dans le dossier "one drive" de mon ordinateur sont marqué d'une croix rouge indiquant qu'elles ne…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T15:53:07.3033333+00:00
maiwenn-2049 0 Reputation points
answered 2026-06-12T23:57:42.53+00:00
Jeronimo Fuerte 40,180 Reputation points Independent Advisor
1 answer

How to fix Onedrive internet connection issue?

When I try and sign in to Onedrive, it says that I'm not connect to the internet. I tried connecting using my hotspot on my phone and it worked perfectly fine. Are there any solutions I can try that will be a permanent fix. I can't constantly use my…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T23:36:33.4366667+00:00
Monesha Watkins 0 Reputation points
answered 2026-06-12T23:36:55.0033333+00:00

AI answer

2 answers

i can not save word document to one drive or this device

Hi SInce i have purchased mircosoft 365 i can not save documents to my device or one drive can you please help thanks

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T02:41:38.26+00:00
Robyn Picknell 0 Reputation points
answered 2026-06-12T22:20:46.89+00:00
Ferdinand Nanalig 30,425 Reputation points Independent Advisor
1 answer

OneDrive Web search not working

I am experiening a very seriuos issue with onedrive web search in India. Eventhough the files are present, it's not searching the files and returning zero results. I am experiencing this for every account I created to test this. is anyone experiencing…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T18:30:26.6166667+00:00
Hshah 0 Reputation points
answered 2026-06-12T18:30:36.42+00:00

AI answer

1 answer

Folders on my OneDrive are NOT mine and should NOT have been "shared"

My OneDrive has consumed more than its share of CPU. My CPU constantly overheats and, per my setup, shuts down. In trying to unlink the OneDrive app, I have found all manner of another person's Folders (clearly not mine - and I don't know her) that have…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T18:27:57.9333333+00:00
RJCarr 0 Reputation points
answered 2026-06-12T18:28:27.9733333+00:00

AI answer

3 answers

Account suspension

I have been a long-standing subscriber to MS 365 Family. Recently, my account was suspended due to a code violation, the specifics of which remain unclear to me. To my knowledge, I have not engaged with any controversial topics or content. Despite…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T15:24:15.94+00:00
Md Obaidul Islam 0 Reputation points
answered 2026-06-12T16:02:17.7633333+00:00
Gunasekar N 69,550 Reputation points Independent Advisor
2 answers

Storage Issues

I upgraded and have enough storage but am being alerted saying I don't.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T14:31:23.3266667+00:00
Jeff Idelson 0 Reputation points
answered 2026-06-12T15:35:00.48+00:00
Gunasekar N 69,550 Reputation points Independent Advisor
2 answers

How to fix error status OxcOe90002

Microsoft 365 and office l onedrive l for home l windows One drive.sync.service.ee- Bad image in the middle of our screen won't go away

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T12:44:44.4633333+00:00
Gail Rager 0 Reputation points
answered 2026-06-12T13:43:37.4966667+00:00
Sumit D - IA 170.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

error message that relates to One Drive

I dont know a lot about computers so please explain answers clearly and simply I have a lot of icons on my desktop, some are folders and some are pdf or word files. Some have a white square with a blue arrow which I believe is a short cut to the actual…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T05:08:07.5266667+00:00
Belinda 0 Reputation points
commented 2026-06-12T09:32:55.5966667+00:00
Belinda 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to clean up desk top

I have a lot of folders, pdf and word docs on my desktop. When I open them the path indicates they are on onedrive. How do I remove them from my desktop?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-12T06:08:52.78+00:00
Belinda 0 Reputation points
commented 2026-06-12T09:23:21.7466667+00:00
Belinda 0 Reputation points
2 answers

how to get account space back

happened 4 days ago accidentally. Now there is not enough space for outlook and onedrive on my family drive account

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-11T19:27:00.4033333+00:00
Laurence Roberts 0 Reputation points
answered 2026-06-11T23:09:26.57+00:00
Manoel Barros 19,280 Reputation points Independent Advisor
3 answers

How to tell if my Onedrive documents were extracted off of Onedrive?

I recently received a notification that my Online Microsoft account had been accessed from another country. I did security updates. How can I tell if my OneDrive files may have been extracted (copied) off of OneDrive? Info shows no shares or…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-02-24T16:03:46.73+00:00
Steven Friend 5 Reputation points
commented 2026-06-11T20:38:37.9866667+00:00
Two Sense 0 Reputation points
2 answers

Updated to 365 basic and have issue

updated to 365 basic and now unable to view photos off of a portable drive I have been using. Need help and so far no help in contacting microsoft. Any suggestions

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-11T17:29:17.29+00:00
Herman Gentry 0 Reputation points
answered 2026-06-11T18:32:33.11+00:00
John Jefferson Doyon 72,945 Reputation points Independent Advisor
2 answers

Severely compromised OneDrive recovery, folder mapping and syncing

I have a problem that is at least the same as this https://learn.microsoft.com/en-us/answers/questions/4324980/pictures-folder-redirects-to-documents-folder, plus additional problems. Please excuse the longish post, but I figure the more complete the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-07T21:39:47.29+00:00
RandyS-9118 0 Reputation points
commented 2026-06-11T18:12:56.5833333+00:00
RandyS-9118 0 Reputation points
3 answers

Why does OneDrive back up when it is turned off?

I do NOT use O365; I use a stand-alone version of Office 2021. I have a Lenovo ThinkStation running Win11. Every time there is an update, or perhaps when Windows gets bored, OneDrive starts backing up my data, even though it is off. I don't want my email…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-11T07:41:18.67+00:00
Emily Lawton 30 Reputation points
edited an answer 2026-06-11T09:12:57.2533333+00:00
Craig Long 18,055 Reputation points
2 answers

Problema accesso One Drive

Buongiorno, da tempo rilevo il seguente problema. Com'è possibile risolverlo? Grazie Passando da Microsoft 365 and Office | OneDrive | For business | MacOS

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-10T10:12:47.4666667+00:00
Paola Clerici 0 Reputation points
commented 2026-06-11T07:19:11.82+00:00
Kai-H 19,130 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

storage misinformation

MIcrosoft one drive says I am over my storage and when I check it is says I have used <0.1 of 5GB. I want this fixed so I do not get constant demands to buy storage. Also if there are photos in one drive they need to be deleted.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-10T22:57:08.0666667+00:00
Nancy McKeever 20 Reputation points
accepted 2026-06-11T02:18:28.6833333+00:00
Nancy McKeever 20 Reputation points
3 answers

I have only used 32% of my space in One Drive 1.9TB/6TB but I sill get One Drive Full message.

I have only used 32% of my space in One Drive 1.9TB/6TB but I sill get One Drive Full message. I spent the extra money to avoid this from happening. Last time a quick check by tech support fixed this

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-10T17:35:09.6566667+00:00
Marty Herder 0 Reputation points
edited a comment 2026-06-11T01:25:52.9566667+00:00
Craig Long 18,055 Reputation points
4 answers One of the answers was accepted by the question author.

All Word documents have defaulted to Read Only access . How do I undo this

All Word documents have defaulted to Read Only access . How do I undo this ?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-12-08T17:33:00.6866667+00:00
Donegal Rentals 25 Reputation points
edited a comment 2026-06-10T20:02:29.6266667+00:00
Stefan Blom 342.2K Reputation points MVP Volunteer Moderator