Links are not working in the New Outlook

Question

Links are not working in the New Outlook

Vinicius Fernandes 0

Hello all,

I’m currently supporting several companies that send links via email, and since the most recent Outlook update, we’ve observed an issue where these links are being displayed as plain text instead of properly formatted clickable links.

This behavior is not isolated to my inbox—multiple users across these companies have reported the same problem. When testing with other email providers, the links are rendered correctly, which suggests the issue may be specific to Outlook.

Could anyone advise if this is a known product issue or if there is a recent configuration change or setting that needs to be adjusted?

Any guidance or support would be greatly appreciated.

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2 answers

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Answer 1

Rin-L 21,270 Microsoft External Staff Moderator

Hi @Vinicius Fernandes,

Thanks for sharing such a clear description of the issue, it really helps set the right context.

After reviewing your case, I’ve done a quick test on my side, and at the moment the behavior appears to be working as expected. Links are still being rendered as clickable in both the New Outlook for Windows and Outlook on the web, and they open normally.

To help narrow this down a bit further:

Could you please check one thing for me? If you open the exact same email in Outlook on the web, do the links behave correctly there, or do they still show as plain text? This will help us determine whether the issue is specific to the New Outlook client.
Also, just to confirm, are all the affected users part of the same organization/tenant, or are you seeing this across multiple tenants?

Whenever you have an update, feel free to leave a comment under this post. That’s the best way for me to stay notified and follow up with you promptly.

Just to set expectations, this is a user-to-user support forum, so I don’t have access to internal tools or permissions to directly investigate within your environment. That said, I’m more than happy to continue working through this with you and share any guidance within my scope.

Looking forward to your response, and I’m happy to assist further!

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Rin-L 21,270 Reputation points Microsoft External Staff Moderator

2026-06-04T08:14:35.6166667+00:00

Hi @Vinicius Fernandes,

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.
Vinicius Fernandes 0 Reputation points

2026-06-08T10:44:38.0433333+00:00

Hi Rin,

Regarding the first point, I opened Outlook in my browser and sent the email, but the same issue occurred.

For the second point, it is within the same tenant. I also tested sending the same template from other users in my company, and they experienced the same behavior—the URL does not appear in Outlook, only in other email providers.

Today, I tested again using both Outlook and Gmail. The issue persists in Outlook, while Gmail works as expected.

Please let me know if you need any further details.

Kind regards,
Rin-L 21,270 Reputation points Microsoft External Staff Moderator

2026-06-08T14:45:39.8333333+00:00

Thank you for your update and for taking the time to test this further @Vinicius Fernandes.

I’ve also rerun a test on my end today, and the link is still displaying correctly and opens as expected in Outlook.

Based on what you’ve shared, since the behavior is reproducible for multiple users in your tenant and also occurs in Outlook Web, it does seem more likely that this is something specific to your tenant environment rather than a general service issue.

I hope you understand that this is a user-to-user community forum, so I don’t have access to internal diagnostic tools or backend systems to investigate this further. I can only provide guidance based on available information and similar cases, and I truly appreciate your understanding here.

Given the situation, I would recommend submitting a support ticket to Microsoft so the issue can be checked more thoroughly from the backend.

If you’re an end user, you may need to reach out to your IT administrator so they can raise the ticket on your behalf.

Tips: You can switch off the Support Assistant as shown in the screenshot, then type a few short characters into the search box and select Get Help. After that, wait for the Contact Support button to appear and click it. At the final step, be sure to clearly describe your request in the description fields so the support engineers can quickly understand your issue and assist you more effectively.

Once the ticket is created, a support engineer can work with you directly, review the backend configuration, and run deeper diagnostics. They can also arrange a remote session if needed and escalate the case to a specialized team for further investigation.

Hope this helps point you in the right direction, and I really appreciate the effort you’ve already put into narrowing this down.

Thank you again for your understanding!
Vinicius Fernandes 0 Reputation points

2026-06-09T10:30:38.9+00:00

Hi Rin,

Could you please share your Outlook email address? I will send you the email with the link so we can test it.

Once you receive it, could you confirm whether the link appears correctly or if it shows as plain text?

Please let me know if this works for you.

Kind regards,
Rin-L 21,270 Reputation points Microsoft External Staff Moderator

2026-06-09T13:08:45.25+00:00

Hi @Vinicius Fernandes,

Thank you so much for your willingness to collaborate on this, I really appreciate it.

That said, as a forum moderator I’m only able to work within this public space, so I’m afraid I can’t share or test using my Outlook email address due to platform guidelines.

If you’d still like to move forward with testing, you could try sending the link to your own Outlook account or to another work account in a different organization. That should help confirm how the link is being displayed.

If you notice anything new, feel free to share it here.
Vinicius Fernandes 0 Reputation points

2026-06-10T10:14:46.4433333+00:00

Hi @Rin-L ,

I’ll try it with another colleague here and test if the issue still occurs.

Could I ask you something? Would it be possible for you to send me your Outlook version, please? I’d like to compare it with mine.

Thank you for your help.

Kind regards,
Rin-L 21,270 Reputation points Microsoft External Staff Moderator

2026-06-11T07:49:33.0833333+00:00
Hi @Vinicius Fernandes,

Just checking in, have you tried sending the email to a different work account (maybe from another tenant) or a personal account? On that mailbox, do the contents show properly as clickable links, or are they still appearing as plain text? Any updates would be appreciated.

On my side, I’ve tested both Outlook on the web and the desktop app, and everything is working as expected so far. For reference, here’s the Outlook app version I’m using:

Microsoft Outlook Version: 1.2026.521.100

Client Version: 20260608008.03

WebView2 Version: 149.0.4022.52 (Stable)

I’m looking forward to your feedback.
Vinicius Fernandes 0 Reputation points

2026-06-11T10:16:54.5066667+00:00
Hello

[Moderator note: Personally Identifiable Information removed]

My version is:

Client Version: 20260529014.18

WebView2 Version: 149.0.4022.62 (Stable)

Session ID: [Moderator note: Personally Identifiable Information removed]

When I send the link, I got like this:
**
Kind Regards,**
Rin-L 21,270 Reputation points Microsoft External Staff Moderator

2026-06-12T09:35:29.36+00:00

Hi @Vinicius Fernandes,

Thank you so much for sticking with me and working through this together, I really appreciate it.

At the moment, based on what we’ve gathered, honestly I haven’t quite been able to identify the exact root cause yet. To avoid things getting stuck or delayed on your side, I’d suggest reaching out to your organization’s IT team so they can raise a ticket with the higher-level engineering team.

They’ll have deeper access and tools to take a closer look, which usually helps get things resolved more smoothly and a bit faster.

Answer 2

In new Outlook, links should be enabled and rendered as clickable by default. When they appear as plain text, the most relevant built‑in control is the junk email security setting that can block links.

For new Outlook on Windows, verify the following for affected users:

Open Settings in new Outlook.
Go to Mail > Junk email.
Under Security options, ensure that Block attachments, pictures, and links from anyone not in my Safe senders and domains list is unchecked.
Select Save.

If this option is enabled, Outlook can treat content from many senders as unsafe and may not render links as active hyperlinks, even though they appear correctly in other mail clients.

If links are still not working after confirming this setting, also check whether messages are being displayed in plain text (in classic Outlook this prevents links from working as expected). New Outlook should normally show HTML content, but if a similar restriction is applied, links may appear only as text.

If the issue persists across multiple tenants after these checks, it is likely a product issue introduced by a recent update, and it is recommended to monitor the Outlook known issues page and open a support ticket with Microsoft 365 support, referencing that links are being rendered as plain text in new Outlook after a recent update.

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Links are not working in the New Outlook

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