Not receiving meeting invites in my Inbox

Meeting invitations for a boss that don’t appear in a delegate’s Inbox are typically being handled by delegate settings or mailbox rules rather than not being sent.

Given this scenario (boss on Outlook for Mac, delegate on PC), check the following on the boss’s mailbox:

1. Verify Delegate Access delivery options
   • On the boss’s Outlook (for Mac):
     • Open Outlook.
     • Go to the delegate settings (Delegate Access).
     • Check the delivery option for meeting requests.
     • If it is set to My delegates only, the boss will not receive meeting requests in their Inbox, and behavior can differ from what is expected.
   • To ensure both the boss and delegate see the invites, set the option to deliver meeting requests to My delegates and me (or equivalent option in the Mac client).
2. Check for mailbox rules that delete or move meeting requests
   • On the boss’s mailbox, check rules that might:
     • Delete meeting requests.
     • Move them to another folder (including Deleted Items or RSS feeds).
   • If a rule is moving or deleting meeting requests, adjust or disable it so that meeting requests are delivered to the Inbox.
3. If meeting requests are being deleted by mailbox rules
   • In some cases, message trace results show:
     • [Stage DeliverPreDelivery]:StoreDriverRules; Message is deleted by mailboxrules.
   • This indicates that a rule in the mailbox is deleting the meeting request before it reaches the Inbox. Removing or correcting that rule restores normal delivery.

If the problem persists after checking delegate delivery options and rules, the Exchange administrator can use message tracing and mailbox tools to confirm where the meeting requests are being delivered and whether rules are deleting them.

References:

• Specific users can't receive meeting requests in Outlook because of Delegate Access is enabled
• Meeting requests or responses don't appear in the Inbox