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Your account or subscription is disabled for security reasons.

Joao Palhares 25 Reputation points
2026-06-06T18:26:29.51+00:00

for some reason my free trial account was disabled, when i try to create a support ticket i get this:

[PII removed]

and i was just studying for the certification, i wasnt really abusing the system... just doing what the exercises from the learning path asked and then on the next day(today) i try to do another exercise and i see this.. can someone help me? since i cant create a support ticket

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author

Lakshma Reddy Vattijonnala 505 Reputation points Microsoft External Staff Moderator
2026-06-08T14:21:56.05+00:00

Hi @Joao Palhares

We apologize for any inconvenience caused regarding the issue.

  • While waiting for support to respond, take some immediate actions to secure your account:
    • Change the passwords for the account and any administrators associated with the Azure environment.
      • Enable Multi-Factor Authentication (MFA) to enhance the security of your account.
      • Shut Down Suspicious Resources: If you can access the Azure Portal, immediately review any resources that may have been provisioned that you do not recognize. If you see any, disable or shut them down.

Please follow the below process to create a support ticket: -

Since your account is disabled due to suspicious activity. To enable your account please follow the below steps. Here is the link to raise a Microsoft support ticket they will assist you to resolve your query.

  • Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
  • Click on Create a Support Request.
  • On right-side panel, enter Subscription and click Go > select the issue with "Subscription Management" > select your Subscription then click Next.
  • Do not click on any suggested articles instead click on the Create support request on top of the panel.
  • Select the Issue type as "Subscription Management" and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
  • Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.
  • Fill all the required information and provide a clear description of your issue and click Next.
  • Review and create as submit the support request.
  • You should receive an automated email within a few minutes and then be contacted by support team.

1.Go to Azure Portal -> Click on help+support -> create a support request

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2. If you see Support AI Assistant as shown below, click Switch to classic experience button on right. If not, proceed to step #3

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3.On left, enter subscription management in the box and click Go and select service

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4.Select the subscription and You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.

5.Scroll down the suggestions and you will see an option to Contact support -> create a

support request.

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6.Select Subscription Management and provide the details requested.

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7.If you see the solutions again, click on 'return to support request'. User's image

Click on 'Next' and then you will be able to create the billing support ticket.

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  1. AI answer

    2026-06-06T18:26:46.0833333+00:00

    The subscription and billing account are disabled due to suspicious activity or a perceived terms-of-use violation. Only Azure Support can review and potentially reverse this type of security lock.

    Because the portal is looping you back to the “Solutions” page instead of letting a ticket be submitted, follow the same pattern used for other blocked/flagged subscriptions:

    1. Start from the support creation URL in the Azure portal: https://portal.azure.com/#create/Microsoft.Support (or the Contact Azure Support button shown in your billing blade).
    2. In the “What type of issue?” step, search for and select Billing.
    3. Select the affected subscription from the dropdown and choose Next.
    4. Wait several seconds for the automated “solutions” to load.
    5. Ignore all suggested solutions and look for the Create a support request or Return to support request option at the top/upper-left of the page.
    6. Click Return to support request to get back to the ticket form instead of staying on the solutions page.
    7. Fill in the required details (summary, problem type/subtype, description) and submit the request.

    This path is required when an account or subscription is flagged and the portal otherwise keeps redirecting to the “Resolve issues with a disabled subscription” solution page. Once the ticket is created, the Azure security/billing team can review the flag and decide whether to reactivate the subscription.

    If the subscription was disabled for non-payment or spending limit reasons instead of security, resolve any past-due balance or remove the spending limit as described in the referenced documentation. However, in a security-lock scenario like this, direct support review is still required.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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