someone stole my account

If someone hacked the Microsoft account used for Minecraft, changed the email and password, and security info has been replaced, recovery is only possible through the official Microsoft account recovery and hacked-account process. If that process fails, the account cannot be recovered and Support cannot override it.

Follow these steps:

1. Use the official hacked-account recovery guide Go through the steps in the Microsoft article for compromised accounts, including scanning devices for malware and then attempting account recovery:
   • How to recover a hacked or compromised Microsoft account
2. Use the Sign-in Helper and recovery form
   • Start with the Sign-in Helper: Open the Sign-in Helper for support options or hacked account issues.
   • This typically leads to the Microsoft account recovery form (ACSR). Fill it out with as much accurate information as possible: old passwords, approximate creation date, devices used, and any purchase details.
   • If the recovery form result is negative, try again from a different device and network, and use an InPrivate/Incognito browser session as suggested in the guidance.
3. Understand the limits of recovery
   • If the hacker has changed the primary email, password, and security information, and the automated recovery form does not grant access, there is no alternative manual method for Microsoft to restore the account.
   • In that case, the Microsoft account (and its attached purchases, including Minecraft) is considered unrecoverable.
4. Contact Minecraft Support about game access Even if the Microsoft account cannot be recovered, Minecraft Support may be able to advise on options for your Minecraft license or access, based on proof of purchase and account details. Use the official Minecraft support channel referenced in the guidance:
   • Minecraft Support request form: https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

If the Microsoft account recovery succeeds, you will regain access to the account and therefore to the Minecraft licenses and Microsoft Store purchases linked to it. If it does not, the only remaining path is through Minecraft Support to see if they can offer any alternative for your game access.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Cancel an order or pre-order from Microsoft Store
• Prevent unauthorized purchases from Microsoft Store
• What happens if there's an unusual sign-in to your account
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A