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I am being charged for an account I cannot sign into

Connie Dunfee 0 Reputation points
2026-06-10T20:02:22.29+00:00

I have spent 14 hours trying to get in contact with a person at this company. Unacceptable. Positive it is violating some kind of laws. I am being charged for an account I cannot sign into and cannot reach a live person. Or even email a live person.

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Connie Dunfee 0 Reputation points
    2026-06-10T20:11:48.86+00:00

    AI bot wrote:

    To connect with a live Microsoft support agent about Microsoft 365/Office subscription, account, or billing issues, use one of these supported paths: Use the Get Help / Contact Support experience Open the Get Help app on Windows (type Get Help in the Start menu search) or go to the Contact – Microsoft Support site. Make sure to sign in with any Microsoft account that you can access (if the billed account is locked, sign in with a different or new account). In the search box, type Chat with an agent or describe the billing/account problem. Select Contact support at the bottom. Go to Products and services. Choose Microsoft 365 & Office. For category, choose something like Manage my subscription or Manage Account Security depending on the issue. Confirm, then choose Chat with a support agent in your web browser. If available, select Call me back to have an agent phone you instead of chat. Use Microsoft account & billing help Go to Account & Billing Help from the Microsoft support site. Follow the prompts to narrow down to Microsoft 365 and Office Subscription and billing. When the self-help articles appear, scroll down and select the option to contact support (chat or callback) when shown. If the account itself is locked or cannot receive codes If the issue is account access (cannot sign in, verification codes not received), complete the recovery form at https://account.live.com/acsr as indicated in the guidance referenced in the context. After submitting the form, wait for the Microsoft Online Safety or account support team to email a response; do not submit multiple forms, as this can slow processing. If still needing help with the recovery process, sign in with any other Microsoft account and then use the Contact Support steps above, selecting Manage Account Security and then Chat with a support agent in your web browser. Outlook.com-specific support (if charges relate to Outlook.com/consumer Microsoft account) If able to sign in to Outlook.com with any account, select Help on the menu bar. Enter the problem in the Help pane. If the suggestions do not resolve it, scroll to Still need help? and select Yes. Choose Chat with a support agent in your web browser. These paths connect directly to Microsoft support staff who can review billing charges and account status once identity is verified.

    This did not let me connect with anyone it keeps saying error.

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  2. AI answer

    2026-06-10T20:02:52.3033333+00:00

    To connect with a live Microsoft support agent about Microsoft 365/Office subscription, account, or billing issues, use one of these supported paths:

    1. Use the Get Help / Contact Support experience
      1. Open the Get Help app on Windows (type Get Help in the Start menu search) or go to the Contact – Microsoft Support site.
      2. Make sure to sign in with any Microsoft account that you can access (if the billed account is locked, sign in with a different or new account).
      3. In the search box, type Chat with an agent or describe the billing/account problem.
      4. Select Contact support at the bottom.
      5. Go to Products and services.
      6. Choose Microsoft 365 & Office.
      7. For category, choose something like Manage my subscription or Manage Account Security depending on the issue.
      8. Confirm, then choose Chat with a support agent in your web browser.
      9. If available, select Call me back to have an agent phone you instead of chat.
    2. Use Microsoft account & billing help
      1. Go to Account & Billing Help from the Microsoft support site.
      2. Follow the prompts to narrow down to Microsoft 365 and Office Subscription and billing.
      3. When the self-help articles appear, scroll down and select the option to contact support (chat or callback) when shown.
    3. If the account itself is locked or cannot receive codes
      1. If the issue is account access (cannot sign in, verification codes not received), complete the recovery form at https://account.live.com/acsr as indicated in the guidance referenced in the context.
      2. After submitting the form, wait for the Microsoft Online Safety or account support team to email a response; do not submit multiple forms, as this can slow processing.
      3. If still needing help with the recovery process, sign in with any other Microsoft account and then use the Contact Support steps above, selecting Manage Account Security and then Chat with a support agent in your web browser.
    4. Outlook.com-specific support (if charges relate to Outlook.com/consumer Microsoft account)
      1. If able to sign in to Outlook.com with any account, select Help on the menu bar.
      2. Enter the problem in the Help pane.
      3. If the suggestions do not resolve it, scroll to Still need help? and select Yes.
      4. Choose Chat with a support agent in your web browser.

    These paths connect directly to Microsoft support staff who can review billing charges and account status once identity is verified.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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