2,400 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Billing I was double charged

I was double charged this month, and they tried to charge me for the third time. This is not acceptable. I need a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-13T01:15:12.93+00:00
Buth Hana 0 Reputation points
answered 2026-06-13T01:46:07.1433333+00:00
EmilyS726 238.9K Reputation points Independent Advisor
1 answer

hoe image yearly gebruiken

Ik heb bij Microsoft 365 een extra abonnement voor Image Yearly dit werkte prima, maar ik kan het op mijn nieuwe laptop niet vinden hoe het een PES bestand moet open. Groeten [Opmerking van de moderator: Persoonlijke gegevens verwijderd]

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T13:05:41.38+00:00
Viviane Roekens 0 Reputation points
commented 2026-06-12T23:50:25.9266667+00:00
Xavier-D 9,180 Reputation points Microsoft External Staff Moderator
2 answers

Want to cancel my 365 account and get a refund

I do NOT need a Microsoft 365 account purchased on 10 June and would request a refund as it has been less than 30 days. Thank you Jan Czarniecki

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-12T16:15:56.4933333+00:00
Jan CZARNIECKI 0 Reputation points
answered 2026-06-12T16:48:12.2066667+00:00
EmilyS726 238.9K Reputation points Independent Advisor
2 answers

Subscription

I am being charged each month for a powerpoint subscription but I cannot find it on my account. It may be tied to a different account for which I no longer have an email. How can I find out how to cancel this subscription!? Thanks! Eirik

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-12T14:10:39.04+00:00
Eirik Gislason 0 Reputation points
answered 2026-06-12T14:43:09.4133333+00:00
DaveM121 889.2K Reputation points Independent Advisor
2 answers

How to change payment

Need to change credit card information to pay for subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T19:25:50+00:00
Terrence ORourke 0 Reputation points
answered 2026-06-11T20:10:31.7766667+00:00
John Jefferson Doyon 72,945 Reputation points Independent Advisor
2 answers

need to speak with human

getting billed for something im not paying for and need to speak with someone

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T18:33:25.78+00:00
Albert Di Meglio 0 Reputation points
answered 2026-06-11T19:07:20.58+00:00
Darhyl Amizola 43,535 Reputation points Independent Advisor
2 answers

Billing charges

My charge card has been charged twice for $137.79 The first charge was on May 19 to the Microsoft store Redmond, WA the second charge was on June 8 for $137.79 to Microsoft yearly plan. Please check why I paid twice for the same subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T15:55:10.2366667+00:00
Donna Hornyak 0 Reputation points
answered 2026-06-11T16:31:36.1866667+00:00
DaveM121 889.2K Reputation points Independent Advisor
2 answers

Need to speak with actual human

I am trying to get a refund but am unable to do so with resources online or by using the automated phone service, so I need to speak with a human, pronto!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T14:41:28.87+00:00
Lecy Gorsline 0 Reputation points
answered 2026-06-11T15:19:13.0133333+00:00
EmilyS726 238.9K Reputation points Independent Advisor
2 answers

I am unable to add any billing address to my Microsoft account.

I am unable to add any billing address to my Microsoft account. Every attempt results in the error: “Sorry, we’re unable to process the request at this moment. Try again later.” I have tried multiple browsers, devices and networks. I am located in…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T07:21:32.97+00:00
JannikRe JannikRe 0 Reputation points
commented 2026-06-11T13:38:13.82+00:00
JannikRe JannikRe 0 Reputation points
2 answers

how to pay a past due invoice

i've received notification of an unpaid invoice but I can't find it to pay it

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-17T07:21:58.4633333+00:00
Kirsti Moffatt 0 Reputation points
commented 2026-06-11T10:11:35.56+00:00
Fiona Haskins 0 Reputation points
1 answer

how to see my invoice

i need to know how to view or download my tax invoice. I can only see “Print order”, but I need a proper invoice with VAT details for accounting.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T07:59:31.34+00:00
Danny Apú Cascante 0 Reputation points
answered 2026-06-11T07:59:44.69+00:00

AI answer

2 answers

Monthly Charge from Microsoft without a subscription***

I need help with a refund and to stop the recurring charge that I've had since Nov. 11th, 2025. I have tried to find other ways to contact customer service and there are no other options for help with this. I have checked my account and it shows no…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-11T01:13:35.6766667+00:00
Kristy Hamilton 0 Reputation points
answered 2026-06-11T01:18:03.81+00:00
Shikha Ghildiyal 7,255 Reputation points Microsoft Employee Moderator
1 answer

customer service

Id like to talk to customer service about my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T22:01:26.0466667+00:00
Rosanna Leidl 5 Reputation points
answered 2026-06-10T22:37:55.63+00:00
John Jefferson Doyon 72,945 Reputation points Independent Advisor
2 answers

I am being charged for an account I cannot sign into

I have spent 14 hours trying to get in contact with a person at this company. Unacceptable. Positive it is violating some kind of laws. I am being charged for an account I cannot sign into and cannot reach a live person. Or even email a live person.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T20:02:22.29+00:00
Connie Dunfee 0 Reputation points
commented 2026-06-10T21:23:11.5666667+00:00
Stefan Blom 342.2K Reputation points MVP Volunteer Moderator
2 answers

talk to a live agent

talk to a live agent please , unable to change billing information

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T18:41:43.6366667+00:00
Len Garis 0 Reputation points
answered 2026-06-10T19:15:57.6433333+00:00
EmilyS726 238.9K Reputation points Independent Advisor
2 answers

I need to change my credit card number to my account this is not working

i can not see to change mey card number assoated to this account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T18:26:36.9633333+00:00
Len Garis 0 Reputation points
commented 2026-06-10T19:02:01.6533333+00:00
John Jefferson Doyon 72,945 Reputation points Independent Advisor
2 answers

Paid account and still says it is not paid.

I have paid my account and the app still says I have not paid. I would like to talk to and agent. Vicki Pokorny (PII Removed).

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T16:11:27.36+00:00
Vicki Pokorny 0 Reputation points
edited the question 2026-06-10T16:45:01.93+00:00
DaveM121 (2) 14,130 Reputation points Volunteer Moderator
1 answer

best way to add AZURE to my package

I am a 365 family account and I need to use AZURE for a project. Do I have to upgrade to an expensive business 365 program to have AZURE?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T14:47:31.46+00:00
Steve Greenberg 0 Reputation points
answered 2026-06-10T14:47:41.82+00:00

AI answer

3 answers

Invoice number needed

I need to get the invoice number for an order I placed. Where is that located?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-09T13:35:31.02+00:00
Alicia Graham 0 Reputation points
commented 2026-06-10T12:22:46.1333333+00:00
Ana Le 935 Reputation points Independent Advisor
2 answers

find my cloud storage account

I am receiving messages that my cloud subscriptions has expired so I want to check my subscription. How do I do that?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-10T11:46:03.34+00:00
Ellen Hopkins 0 Reputation points
answered 2026-06-10T12:19:31.8033333+00:00
DaveM121 889.2K Reputation points Independent Advisor